1601390938
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURDZ2VhSDNRRRAB!2m1!1s0x0:0xd41c9c120cb335b!3m1!1s2@1:CIHM0ogKEICAgIDCgeaH3QE%7CCgwI2pLN-wUQ6NmjgQI%7C?hl=en-US
Piwei Fan
google
https://www.google.com/maps/place/?q=place_id:ChIJAeDZKVD-wokRWzPLIMHJQQ0
Thank you for taking the time to provide your feedback, Piwei. We're sorry to hear that your experience with us warranted in a 1-star review. We'd like to the opportunity to speak with you regarding this issue. Please call us at (973) 779-7000.
1601653985
1
I brought my car in for service on 9/15 (Tue)when service booked a month ahead. Left my car there at 8 am and was told they need an extra day to check my car. Was told that they need to order a part to fix my engine fuel leak issue or my car wont pass the inspection left my car for two extra days and untild 9/18(Fri), was told part would not arrive on 9/19 or latest by 9/21. I told them i need to have my car for the weekend and can bring my car in when the part arrive. I paid over $700 which include $190 for labor to check engine. Waited until 9/21, no one call me back, i called back several times and left a message and no one ever called me back. I called back again on 9/26 and again was told the part will arrive either 9/27 or 9/28 and they told me they will call me back when part arrive. Today is 9/29, no one call me back yet. What should i do? Take my car to another service to solve my engine issue? Or keep contacting this miserable dealer so i dont pay for $190 just to get my engine checked but never can get it fixed? Would you even give them any star in my situation?
1617634942
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNLanFIMF93RRAB!2m1!1s0x0:0xd41c9c120cb335b!3m1!1s2@1:CIHM0ogKEICAgICKjqH0_wE%7CCgwI_sysgwYQ0JqwzQE%7C?hl=en-US
DeepImpactPony (DeepImpactPony)
google
https://www.google.com/maps/place/?q=place_id:ChIJAeDZKVD-wokRWzPLIMHJQQ0
We're sorry to hear about your experience with us and on behalf of the dealership we do apologize. At our dealership, customer satisfaction is our top priority and based on your review it seems we missed that mark. Please contact Chris Ciresi at 877-371-8448 ext. 1143 to discuss further.
1617637546
1
Brought my car in for an airbag recall, after arrangements were made by Ford representative over the phone. Having worked at a dealership previously, I am familiar with the operations of the repair shops, which is why I normally will shy away from bringing my car in for any work to a dealer. I also am a former technician, seeing as I was so tired of receiving the constant notices from Ford, about the airbag recall I finally gave in to getting the job done. I arrived as scheduled at 7:30 am, and had to wait since I lived too far away to make other arrangements. I am a member of several Mustang communities, and based on others experience I was hoping to see the same time frame as others have experienced for this recall, which many have said they were in and out in under 30 minutes, unfortunately, I cannot share the same experience, as I was kept waiting for just over 2 hours. The waiting area was practically bare bones with out at least a coffee machine, just 2 vending machines with unhealthy snacks. I watched the tech for 10 minutes idling with the car in reverse, after he completed the job, chatting it up with one of his buddies, who obviously was not an employee, and I was surprised since I saw a very large sign indicating "employees only beyond this point." The service writer approached me and told me the SRS light would remain on after completion of the job, which I expected, but I thought at the very least they might offer a diagnostic for the SRS light, which they didnt.