We are sorry that you feel that way Tim. If you could call and ask for Jason and explain your recent bad customer service experience so we can provide a better experience for our customers that would be great!
I was looking for some trim parts and a wiring harness - things they don't normally pull from cars. They gave me a list of the locations in the yard of all the New Beetles and I went shopping. Hit or miss - but I got most of what I needed for a really good price. I sent a friend who got all new leather seats for his New Beetle at a fantastic price ... wish I had bought them!! Go try it out - cheaper than new if they have it. But they're not open on the weekends.
Customer bought an engine from us and after install, 2 months after purchase, he called us and said that it just "blew up." Engine was tested in house with no signs of damage or issues. Sent an inspector to the shop and found out there are aftermarket performance parts on the engine. We cannot cover performance parts as our parts are OEM and work to OEM specs. We were also informed that the customer was traveling at a speed of 130 MPH minutes before the engine "blew up." Also customer had same issue with engine before ours. With all the information we came to the conclusion that the original issue with the engine along with harsh driving conditions was the cause of the failure. Customer then offered to pay for half of the new engine as he then understood he was in the wrong in this deal.
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1
Very crooked they sold us a motor for $1,600 and blew up caught the car on fire then told us they would replace the motor went to get it and they tried to tell me we overheated the motor remind you the engine blew a hole in the block so I had no oil of course it got hot hot on fire so we got screwed out of $1,600 and laborand we have a big dealership and we put lots of Motors in all the time never have this problem will never buy parts from here again turn them into the Better Business Bureau would not recommend this place to anyone
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