Good luck finding a warm body to answer the phones. You're lucky if you can get a hold of someone's voicemail, however you will never get a call back so don't bother.
I booked an appointment 2 weeks ahead of time. Dropped my car off and talked to someone about service. That was 3 1/2 weeks ago. They lost my car, cancelled the appointment and didn't call me. I called a week later to find out they lost my car and told them where it was (right outside the exit), and they put me in the queue for the first time. I called back for an update a week later and was told they think my battery is an issue, they wanted $300 to replace it and they did not do any diagnostics on the battery to determine failure. I explained they need to diagnose the problem first. Was told I would get a call back later that day. The following week I reached out to them (my car has not been moved since I dropped it off), and I'm told that it did fail but they couldn't tell me what failed which the test should show clearly. I am in complete distrust of this company. I have been trying to talk to a manager for 2 weeks, I have left several messages and been promised callbacks by several people. As far as I know today is the first day they are working on my car that I made an appointment for 5 1/2 weeks ago.
Right before Christmas 2019 I had issues with my car and John Cnota and Greg handled everything and I received an outcome within a few days and recommendations of what needs to be done. My car was washed on the outside and vacuumed inside on top of it. Great service, keep up the good work!
Service is terrible, service advisors are not very knowledgeable.
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