Used to be reliable with good customer support. We had several clients with them. However, over the past year or so, they've started not delivering monthly products (briefs, cloth pads, gloves). They claim we aren't confirming our delivery, but even when we respond to the automated phone call, we have to follow up with a phone call to actual person, and even then it's not reliable if our products will be delivered. Additionally, they outsource to other vendors and cannot guarantee or confirm when items will be delivered, they just say "in 1 to 3 days." We are switching from them, and will no longer recommend new clients to use them.
For months my doctor and insurance company had approved for ensure to be delivered to my house. My doctors called i called about 30 times beyween the both of us. Charmed medical called me told ne i was all set and my ensure would be delivered that week...that was months ago. I just called them and they tried to blame it on my doctors office. Then that didnt work then tried to say it was MAYBE a insurance issue. This company is useless! Thk God it wasnt life saving medication because I would be dead. Find another place!!
My mother is really making good used of the products you provide her with. The underpants and bed liners and under pads really absorbed when she sleeps and moves around the bed and in her wheelchair all day long. She wear them when she goes out and about. She really appreciates how she can have some independence throughout the day. Thank You for a job well done and for your wonderful staff and delivery team. Shirley Munroe and Daughters.
I had a DISTURBING phone call from a woman named KATE at the Pembroke Headquarters (she identified herself as the Manager). The conversation was in regards to a hospital bed rental we had arranged on a local level in West Hartford CT. One week prior to my husband's hospital discharge I arranged a hospital bed rental. The night before scheduled delivery I received a phone call from KATE re: bed rental. After approximately 30 minutes on the phone she informed me that I would not be getting a bed the next day. Despite my persistence and down right BEGGING, KATE told me it would be more than 3 weeks before any paperwork could be processed. She said there were many requests to be processed before mine and there was NO WAY she could put my request before the others. I asked if there was someone else that could help me, to NO avail. The bed was a necessity as my husband was discharged from the hospital after double hip replacements. THANKFULLY the local staff Chris and Angel in W. Hartford CT (the original contact) were able to circumvent KATE and delivered the bed as promised. KATE had ZERO REGARD for her customer and offered ZERO assistance to a matter that was quickly resolved at the local level. KATE has either no managerial skills or she has no regard for the company she manages.
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