Strongsautocare reviews

1505846877

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google

2

I've been going too Strong's AutoCare for about 2 years give or take. They are kind and polite, but recently I've been questioning their mechanical know how. Whenever I take my car to Strong's 7 times out of 10 the problem that they fixed will either happen again or something else goes wrong immediately after. Not only that but I think their parts are overpriced. Either that or the source they used to get their parts are overpriced. The most recent repair I had done with them was a blower motor replacement. They gave me a quote for about $300. They said they didn't know why but the part for my make and model was really expensive compared to others. Thankfully I was able to find a brand new blower motor on eBay for only $100, and the labor charge for the installation was around $200. So when it was all said and done I technically got the labor for free. That would have been good, but immediately after I had another problem with the car. I turned on my car to test the blower motor and then I turned it off. The blower motor was still running even when I had the keys out of the car. I went back inside and told the owner. He took a look at it, and he was able to turn the blower motor off by turning the car on and off again. He told me that the switch that gives the power to my car when I turn the key might be flaky, and will need to be replaced. My car never had that problem before, and it only happens immediately after I get it repaired by them? To me that was vary sketchy. Especially knowing that wouldn't be the first time something else went wrong with my car after I got it repaired by them. I decided to give Strong's one more chance and let them repair it, but I had to pull my car out because there were trying to get a quote for a week. A whole week just to get a quote is way too long. I'm only giving Strong's 2 stars out of 5 because they are friendly, and they did get a couple of major problems right with my car in the past. Plus I want to believe that their intentions are good. Regardless though I highly recommend you take your business somewhere else. I'm definitely not going back there. They lost my business. If you do take your business there I highly recommend you test out the part they repair/replace before you leave their parking lot.

1421909533

Segun Oshin

google

2

I took my car to Strong's because it was making a whirling sound at the back and they are the closest to my house with the best reviews. Obviously a no-brainer. When I dropped the car off, I told them I was making an out-of-state trip in the following days. Mistake. Don't tell them that. They did their "complimentary 25-point inspection" and decided that my car needed upwards of $2000 worth of work to be ready for my trip. I asked them to prioritize the things that needed done, but, according to them, all the work was absolutely essential if I was taking such a long trip. Since I didn't want to get into any issues away from home, I acquiesced. So, what's on the list of absolutely essential work that needed to be done? + Wiper blade x2 - My wiper blades would not have won any awards, but they weren't broken and did not need replacing. + Antifreeze at $42.56 - The antifreeze in the car was recently topped up. I also have antifreeze in my car. I'm just really hoping that their antifreeze has some sort of special diamond crystals in it to make it that special. And this is what I could determine. For the others, I have to take their word for it. But it's difficult to not extrapolate and conclude that at least a few of the items they replaced were either not essential or overpriced. What Strong's did was, they took advantage of the fact that I was making the trip and took me for the sucker that I was. "So how was your trip? Didn't you have a great issue-free trip because of that 25-point, fix-all-essential-problems inspection, ya c**ting ingrate?" I hear you ask. About that: I found that their inspection did not cover the Sway Bar Links, because 2 weeks later, there was a horrible grinding noise coming from - you guessed it - the sway bar links. Like the idiot that I am, I went back to Strong's, who (after not much of an inspection, to be fair - though the front desk guy *was* pretty certain based on the noise he heard) said it was the struts, and would be another $800 to replace. Since the car wasn't worth the amount that I was having to pay to fix it within a 3/4-week stretch, and given my previous experience, I decided to engage my brain and shop around. I have now had the sway bar links replaced. The noise is gone, and the struts - like the windshield wipers - won't win the coveted Best Newest Struts in Connecticut award, but they are fine for now. I won't be going back. I like keeping my money.

1635631135

J Huot

google

5

Complete auto care with excellent customer service.

1501611416

Gordon Perkins

google

4

Maybe not the cheapest but, if you want it done right and fixed once then this is where you go!

1458501123

Jeff Branchesi

google

1

I had a accident repair done through insurance I felt as if it was half ass repair need to be sent back to be corrected and still am not happy I thought this was a reputable and large business lol guess I was wrong personally would not be a repeat customer