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Bentleyparsippany
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Bentleyparsippany reviews
Information about Bentleyparsippany
4,42
83 reviews
The opinions come from external websites
Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURPcmJyWllBEAE!2m1!1s0x0:0x731de499ad431467!3m1!1s2@1:CIHM0ogKEICAgIDOrbrZYA%7CCgwI8PuwlgYQ4PKv6AE%7C?hl=en-US
Joseph Raimo
google
https://www.google.com/maps/place/?q=place_id:ChIJIR35uXcHw4kRZxRDrZnkHXM
Joseph - I understand your frustration here. We never want to inconvenience our guests and I apologize that your wife's service wasn't completed. I would like to see what I can do to help improve her experience. Please ask her to contact me directly when she has a free moment. Thank you, Ralf Oliveri - Service Manager - (973) 575-7755
1661173502
3
My wife had scheduled a convertible top repair and a service when she picked up the car the top was repaired but they had forgot the service so now at some point she will have to make another trip back when she was not too happy about
1569537382
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMwNXJMandBRRAB!2m1!1s0x0:0x731de499ad431467!3m1!1s2@1:CIHM0ogKEICAgIC05rLjwAE%7CCgwI5vq07AUQyLL30gM%7C?hl=en-US
Alexander Arnette
google
https://www.google.com/maps/place/?q=place_id:ChIJIR35uXcHw4kRZxRDrZnkHXM
Alexander We regret you did not enjoy your recent experience with us and apologize for any inconvenience this may have caused you. Our team strives to provide exceptional customer service and apologize for the miscommunication regarding the status of the BMW M4 you were interested in. However, we were unable to come to an agreement on the price requested. If you would like discuss this in greater detail and ask you please contact me at your earliest convenience at (973) 575-7755).
1569524280
1
I recently inquired about a BMW M4 on Friday September 20th and was told the vehicle was sold. On Saturday September 21st Nelson from Bentley Parsippany called to inform me that the sale had fallen through and that the vehicle was now available. I visited the dealership on Saturday afternoon to look the vehicle over. On Monday I spoke to Nelson and informed him that I'd like to have a pre-purchase inspection done prior to purchasing the vehicle- he agreed. I scheduled the inspection for this morning 10AM- Nelson had the vehicle sent over to the garage. The inspection was completed (I covered the cost). At the conclusion of the inspection I contacted Nelson to inform him that the vehicle checked out. I then secured the necessary financing and notified Nelson as such at 2:44PM and asked that we meet. At 4:50PM today he informed me that he had sold the car. No first right of refusal, not even a phone call. Now I'm out the money for the inspection, the time I spent securing the loan and the car. Interestingly enough the GM Jim Caruso emailed me this morning at 10:15AM EST thanking me for my inquiry, I emailed back no response. Now when I call he's in a 'meeting'. Avoid this dealership. Poor representation of an iconic brand. I've read your reply below and it's inaccurate. I was not afforded the opportunity to discuss price and was prepared to pay the full asking price of $43,888. If Nelson had extended me the courtesy of a phone call he would have uncovered that and the car would have been sold. Let's not pretend this was price driven in order to save face- again this was mismanaged on your end period.
1667442758
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMtNXF2bm9BRRAB!2m1!1s0x0:0x731de499ad431467!3m1!1s2@1:CIHM0ogKEICAgIC-5qvnoAE%7CCgwIxtCMmwYQoIza6QI%7C?hl=en-US
Louis Reynolds
google
https://www.google.com/maps/place/?q=place_id:ChIJIR35uXcHw4kRZxRDrZnkHXM
We are happy to hear from you, Louis! Thank you for choosing Bentley Paramus and for sharing your experience with George and the team. Safe travels ahead!
1667497928
5
Really loved working with the team. George was a rock star. Was able to effortlessly order a new Continental GT Speed and it arrived earlier than expected.
1662490548
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR1anZyOC1nRRAB!2m1!1s0x0:0x731de499ad431467!3m1!1s2@1:CIHM0ogKEICAgIDujvr8-gE%7CCgwItK_emAYQ2NWtsAE%7C?hl=en-US
romulos barnausomos
google
https://www.google.com/maps/place/?q=place_id:ChIJIR35uXcHw4kRZxRDrZnkHXM
Thank you so much for updating your review and for understanding that the issue was a miscommunication. We're here to help you, so please reach out if there are any further issues we can take care of for you. Ralf Oliveri - Service Manager - (973) 575-7755
1662498190
5
Ralph thanks for time you take to reach out to me. Seems it was a miscommunication on the issue. Thanks for clarifying the info on the 05 GT. It is a disgrace Bentley never addressed this issue.
1357330052
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURna2JlSFNnEAE!2m1!1s0x0:0x731de499ad431467!3m1!1s2@1:CIHM0ogKEICAgIDgkbeHSg%7CCgwIhO2chwUQ0OCHvwM%7C?hl=en-US
katrina sodano
google
https://www.google.com/maps/place/?q=place_id:ChIJIR35uXcHw4kRZxRDrZnkHXM
We are so sorry to hear about your negative experience at Paul Miller Bentley. We take your feedback very seriously. By allowing us to respond to less-than-perfect situations, you are helping us improve. We ensure to prove the best possible service to our customers.
1433348049
2
Worst experience of my life! I called ahead of time to come see a Jeep and when I got there they made me wait 2 hours before I even got to test drive the truck meanwhile employees are outside smoking not taking care of the customers! I went back the next day so my stepdad can look at the engine work. The dealer printed the wrong price on the window ($23,000) but on the computer they had it as ($25,000) and they didnt want to honor it so even though I gave them a deposit for $23,000 they had no intentions on selling me this Jeep. They still had people test driving the jeep I had a deposit on and never submitted my papers so that I could get a loan. After I was tired of the games and said I wanted my money back they told me my $1,000 was nothing to "Paul Miller". Then took over a week to give me my money back and I finally got it back because I threatened to go there with a lawyer! DO NOT GO HERE OR BE PREPARED TO DEAL WITH SCAMMERS! NOTHING BUT NASTY ATTITUDES! NEVER RETURNS PHONE CALLS! DOES NOT KEEP THEIR WORD! NOTHING BUT LIARS!
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