Reid, We are sorry to hear of your negative experience as we strive for superior customer service. We fell short of that goal and regret any inconvenience or dissatisfaction. This will be addressed with our sales and service staff and we hope that you will consider giving us another chance to provide the proper customer service you deserve. Someone from our management team will be reaching out to you as well. We appreciate you taking the time to provide this feedback. It will not go unnoticed. Kevin H. -General Manager
1572465270
1
I made the bad decision to buy a 2012 Hyundai Genesis from Livermore Porshe. Only had the car for 3 months and the engine started knocking with my wife and kid in the car. Had to get it towed to a Hyundai dealer for a diagnosis, and take a rental home. I learned my lesson not to buy from here, I don't expect and response from this dealer.
Thank you for sharing your feedback on your experience with your vehicle, and I am sorry to hear about the trouble with removing the protective film on your vehicle. I have looked into the details of your vehicle purchase, and I would like to talk through them with you so we can find an acceptable solution. I have left you a message, and would value the opportunity to speak with you. Thank you, Kevin Hanschke General Manager Porsche Livermore [email protected] 925 447 6400
1657292047
1
My mistake to expect more from Porsche but still a sleazy dealership. Nvr buy a car with PPF as they will use to cover up damage. So when you go to remove/replace down the road they aren't on the hook for it.
If you're in the market for a Porsche, please go see Dan Liu at Porsche of Livermore. Having never purchased a vehicle before, I walked into the dealership a little scared, and timid, but with every intention of driving out of there in a Panamera. The first salesman wasn't really helpful, but thank god he "passed me off" to Dan! Dan was extremely patient, and took the time to explain the vehicle to me. He's very knowledgeable. He even let me drive this "high performance" vehicle and a high rate speed!! Dan made me feel like I was the only customer in the dealership that mattered and made me feel confident about the decision I was about to make. Dan made the entire process hassle free! Since purchasing my Panamera, it has been everything (and more) that Dan told me it would be. Dan has even kept in touch, periodically following up with me to see how the two of us (myself and the car) are doing. When I call him with questions, he responds back in a timely manner. Because of Dan, I can now say I am a proud member of the Porsche family!!! So for this experience, Dan Liu and Porsche of Livermore deserve FIVE STARS!!! Thanks again Dan!!
Dylan, thank you for your review, and for giving us the opportunity to show you the 911 Carrera S. We are glad to hear that both Terry and Kevin made the visit fun, quick, and transparent. We look forward to your next visit and are here when you need us.
1649712338
5
I test drove a 2014 911 CS here this weekend, and had a great experience with Terry, the salesman who I worked with. He took me for a fun test drive and was very quick & transparent. I was given financing estimates and got a valuation on my trade-in car all within 5 minutes. I also received a very courteous follow-up call from Kevin, the GM, who was a pleasure to work with as well. This has been my best experience at a car dealership so far, I really need to control myself to make sure I dont go back & go bankrupt on a 992 Turbo S ..
I recently made 4 different calls trying to make a simple appointment for an oil change. When I did speak to an actual person I'd be transferred to someone else who didn't answer their phone. I'd leave a voicemail and never get a return call. Finally called another dealership and after one call my service appointment was scheduled.
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