Horrible and extremely rude customer service after the sale. My son purchased a BMW and traded after 1 year. He purchased the extended service contract for over $4k. They are pro-rated and we could not get anyone to work with us on getting the amount of the contract he did not use back to him. After 15 calls in 2 days we were told they would call us back and hung up without a name or number to call back. I was going there this fall to trade my wife's Armada for an Infinity or Land Rover, NOT NOW!!
They're great until you have a problem and then they don't want to support you and won't return calls. Even trying to reach the GM or the owner was impossible and they have never contacted me despite many attempts. My first service experience lasted about 35 days during which they lost all of my personal items that were in the back of my car (Land Rover). I am revising my previous rating to be 1 star as they do not represent a Land Rover brand of "Above and Beyond"
Thank you for your review, Lauren! We'll let our staff know of your appreciation. We strive to provide the highest quality of service to our customers. We greatly appreciate your business!
1535030773
5
Sonia and Ryan are a great team! They went above and beyond to make things happen!
Friendly staff but failed to do fix the problem with my car. I sent my car in with a clogged sunroof which caused the interior to flood over the weekend. They fixed the clog but failed to dry the interior which I also asked to be fixed as well.When I picked the car up on Monday night there was a musky smell and their was still a large amount of water on the ground(stomped my foot on the ground and water came flying out). The problem is now worse now that winter is setting in and the car is not drying. Currently trying everything in the book to dry it but to no avail. Hate to say it but the service people suck for the price I paid it should have been fixed.
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