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Jaguaroflivermore reviews
Information about Jaguaroflivermore
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57 reviews
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Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNBMFpxSGtRRRAB!2m1!1s0x0:0xbed96b4d828676a2!3m1!1s2@1:CIHM0ogKEICAgICA0ZqHkQE%7CCgwIt7-P2gUQwICglQE%7C?hl=en-US
Nageswara Rao Radavarapu
google
https://www.google.com/maps/place/?q=place_id:ChIJAfnu6wPnj4ARonaGgk1r2b4
1
I guess I am not the only one who faced poor customer service handling from this show room. I had a service appointment with them for last thursday and I opted for a loaner car. I go there 10 minutes prior to my appointment and wait there. One of the associate started to help me with no interest or active talk at all. Once I gave the list of problems I have and asked for loaner car the answer from him is: "Sorry we do not have loaner cars. They are first come first serve basis. Can I order for a uber or will you call someone for pick up?" He dint even wait for me to answer. I was frustrated and ask him to reschedule the appointment for today (Monday 9th morning) and made him clear that I need a loaner on Monday. He promised me that they are getting new fleet of cars to meet the needs and I will definitely get a loaner. Toady morning I went as per the appointment and the same story happened. A random associate comes and talks to me saying they ran out of loaner cars. I insisted him to check with the guy who helped(atleast pretended to) me last week as he said he will have a loaner ready for me. No luck. The random associate insisted that there is nothing he can do and when i insisted to talk to the manager, he made fun mentioning "The manager is on leave, if you want to talk anyone else above him then it should be with Ford Company in UK". I left from there right away without even saying a word after that. RUDE and WORST CUSTOMER SERVICE.
1508192200
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNBcTdlenJBRRAB!2m1!1s0x0:0xbed96b4d828676a2!3m1!1s2@1:CIHM0ogKEICAgICAq7ezrAE%7CCgsIyN-UzwUQwNWHCQ%7C?hl=en-US
Luis Ceron
google
https://www.google.com/maps/place/?q=place_id:ChIJAfnu6wPnj4ARonaGgk1r2b4
1
I purchased a tensioner pulley. Later, I was shown the wrong part, I asked for a refund and was told that I'll have my money back in 2-3 weeks through mail. Nothing came, I called and apparently the parts dept. didn't submit anything to those in charge of refunds. They barely submitted the refund after I called a month later. Nevertheless, I am still waiting for a refund. Purchased on 8/31/17, labor day weekend passed and refund was supposed to be submitted the following Tuesday when I called. It is 10/16/17 and I am still waiting. I NEED MY MONEY. I never received my product or service and need my $141.71.
1601678555
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURDMlppOFd3EAE!2m1!1s0x0:0xbed96b4d828676a2!3m1!1s2@1:CIHM0ogKEICAgIDC2Zi8Ww%7CCgwI29ne-wUQqLiktQI%7C?hl=en-US
TiTi
google
https://www.google.com/maps/place/?q=place_id:ChIJAfnu6wPnj4ARonaGgk1r2b4
Thanks Trevlyn, we always strive to do our best for each and every customer! Were always here to help you, your family and friends, with any automotive need (Selling Your Car, Buying A New/Used Car, Service and more). Hope to see you soon, and thanks again Trevlyn! Mike T. - General Manager
1602710071
5
the SERVICE is EXCELLENT
1566000267
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURVbks3LTF3RRAB!2m1!1s0x0:0xbed96b4d828676a2!3m1!1s2@1:CIHM0ogKEICAgIDUnK7-1wE%7CCgwIi4nd6gUQ4NK01gM%7C?hl=en-US
ameet kapoor
google
https://www.google.com/maps/place/?q=place_id:ChIJAfnu6wPnj4ARonaGgk1r2b4
Thanks Ameet, we always strive to do our best for each and every customer. We'll be sure to let James know that he made your car shopping experience a positive and memorable one! Were always here to help you, your family and friends, with any automotive need (Selling Your Car, Buying A New/Used Car, Service and more). Hope to see you soon, and thanks again Ameet! Mike T. - General Manager
1572464292
5
Worked with James T. for a seamless and smooth experience leasing a new vehicle at Jaguar Livermore. Wonderful and quick in and out without any hassles. Definitely recommend asking for James if looking to buy/lease a Jag!
1661003641
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR1dG92ZEV3EAE!2m1!1s0x0:0xbed96b4d828676a2!3m1!1s2@1:CIHM0ogKEICAgIDutovdEw%7CCgsI-c6DmAYQkKHvXQ%7C?hl=en-US
Z Ma
google
https://www.google.com/maps/place/?q=place_id:ChIJAfnu6wPnj4ARonaGgk1r2b4
Z, thank you for your feedback and I apologize for the frustrations you have described with your 2009 XF Supercharged. I have attempted to match your details to a recent visit to our dealership but I am not able to make a match. I would appreciate an opportunity to speak with you, so that I can gather more details about your service visits with us. As you mentioned, we have recently changed ownership and management at Jaguar Livermore, and we are more focused than ever on creating a positive experience for each and every customer. For me, this starts with gathering as much information as possible. Please contact me at your earliest convenience, I can be reached at 925-245-2374. Thank you, Ezequiel Henriquez, Service Manager
1661287519
1
I took my 2009 XF Supercharged Jaguar here many times and they failed me many times up to and including telling me I needed a new catalytic converter. A few months later they said the other catalytic converter also went bad. (HOW DOES TWO CATALYTIC CONVERTERS GO BAD IN ONE YEAR?) I spent $6,000 in one year "fixing" issues. The new catalytic converter failed in less than a year and Jaguar of Livermore took no responsibility and didn't hold themselves accountable even when Jaguar of San Francisco confirmed the catalytic converter Livermore installed failed. Jaguar of Livermore also failed to respond to my request to look into the matter. Not only is their customer service bad, but their mechanics, and leadership failed. My vehicle was in worse mechanical condition then when i brought it in. There is a reason they had new leadership, but do they have new mechanics? This place seems like a big fraud and needs to be investigated by Seven On Your Siide. The apple doesn't fall far from the tree. However, Jaguar of San Francisco is GREAT. Not only will I never go to Jaguar of Livermore, I will never purchase another Jaguar....Tesla, here I come.
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