Hi Brittany, My name is Jake, I am one of the managers here. I am sorry for that your recent service visit was not satisfactory. In an effort to resolve this issue. What kind of vehicle was it that we were working on. I tried to look it up in the system, but couldn't find any recent repair orders in your name. Any additional information would help. Thank you for your time.
1631723696
1
Sched an appointment, and they didn't even look at our vehicle til the next day. No call about it being delayed. Wrong diagnosis. Rich gave two very different prices for a part that wasn't even needed to myself and my husband. I don't trust them.
We are very sorry for the negative experience. My name is Jake, Im the General manager here. I would like to learn more about what happened. I would also like the opportunity to make this right for you. I will call you in the morning. We strive to provide great service, so it is important me that I take this as a learning moment, make the proper adjustments, and simply get better.
1627956303
1
Mechanics arent trustworthy. Bought a vehicle and realized later it needed some work no problem I got good warranty with it. Took it to my mechanic and he found so many things wrong he said take it to the Jeep dealership ok did that. They threw out everything my mechanic said and did what they wanted still had to pay too much money somehow even with my warranty still not explained. Warranty has since run out and Ive got a vehicle that could have been fixed with my warranty but didnt because their mechanic said there was nothing wrong with it. Newsflash bad mechanic! I do have an oil problem. They lie, have lazy workers and still find a way to get more money from you. Dont go there.
Elizabeth, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Albany Chrysler Dodge Jeep Ram. We hope to see you soon!
1531131610
5
I normally don't like going to big car lots to have anything done on my car. I'd been having trouble with my air conditioning, just in time for summer. I called and was directed to the service center where I spoke with Steven. He advised air conditioning service and got me a deal on it so I agreed and dropped my car off. Still wary, I waited for the inevitable "we found more things wrong" phone call. Steven did call, and let me know they had finished the a.c. service and I could come get my car, not even 2 hours later! I thought it would take longer because he mentioned theyve been fairly busy this summer. No extra random charges, I paid exactly what I was quoted. Refreshing! Now I won't die on my long commutes to work, the a.c. is working like the day I got the car!! Thanks Steven! Excellent customer service, really went above and beyond! I will be coming back for more work.
My pleasure Nick, I appreciate you giving me the opportunity to make things right for you. My team and I care deeply about our clients and we will always be here for you.
1589836471
4
I was sold a used car that did not work out. Jake was very helpful and worked with me to fix the problem. Thanks Jake!
Hi Jef. Thank you for taking the time to provide us with your feedback. We can assure you that is not how we seek to conduct business and that we deeply regret the experience that you had with us. We'd like to hear more about this. Please reach out to our Customer Service Manager, Dakota Snow, at [email protected] or at (541) 286-3419.
1568071142
1
Horrible service and terrible sales people. They didnt let us look at the cars we wanted to, only the ones they wanted to push. Once we decided on a car, they made us wait for hours before doing the paper work. Then it took them 3 months to get us the plates after saying it would be only a week. The car they did sell us ended up having broken AC that they failed to mention. In fact, when we test drove it the sales person, Mike, rolled the windows down to get fresh air into the cabin so it would seem the AC did worked. When we finally got it home and saw it in better light, it turned out to be covered in sticky dried beer in the compartment with the spare tire. There are better places for cars. Don't waste your time here.
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