Legendaryautointeriors reviews

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Stephen Bicker

google

3

Sent a concern on seat covers I purchased and there was no response.

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Mike Ruckel

google

1

I have used this company many times over the years, and had not had any issues. I placed an order for seat covers a number of years ago. As a number of car restorations go, months turned in to years. So I simply placed these covers on a shelf in a room in our home until ready. Now finally ready, I took the covers to a reputable trim shop, and to our surprise, when taking them out of the box, we found that the white ribbing on the covers had turned a pinkish brown color. I immediately contacted Legendary, and they advised that I send pictures, and they would get back with me. After waiting a few days with no response, I tried calling again, leaving a message for Ron. Again, no response. After a few more calls, Ron stated he would get with the owner, and get back. Again no response back. Finally, after getting Ron, he advised that they could not exchange them, it had been too long. Not once did I ever receive a call back. Im not sure at what point these covers turned, but at whatever point, it should not have happened. I would have thought that a company such as Legendary would support their product, especially when it was defective. It appears that their idea for customer service is that if you ignore them long enough, they will tire and go away. It is apparent they do not value their customers, nor any semblance of customer service. I only hope that you do not have issues with your product..

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April Danahy

google

5

Ordered a headliner for our Mopar - Said shipping would be six weeks, it arrived in UNDER one! Had questions - got through quickly, and the CSR was friendly & knowledgeable! Will certainly do business again!

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Micke Delin

google

4

Inredningen till min matador passade perfekt

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Craig & Emily Currier

google

1

Legendary is a frustrating nightmare. Our experience was awful pretty much from the beginning when we received bad parts to the end where we do not have the arm rest cover and have not been reimbursed any return shipping costs. We would recommend you take your business elsewhere if you can. I hate to leave bad feedback even in the best of times but their customer service is pretty bad, we never once received a call back! They did pick up everytime we called but the person that picked up never could help us and the person who could help us, was out for the day, the week etc. We were told they would call us back, we never once received a call from Legendary. This happened several times. When you finally get the right person on the phone, they were rude and not helpful, Ron especially. It's looking like we will not be getting the arm rest cover back from them unless we pay again even though they lost it. They insisted that our returned parts never left the box we packed them in, so the arm rest should have been in the box, yet the parts were sent back to us in a different box! So obviously the parts were unpacked and re-packed, in a different box. Seems likely to me that would be a possible point in time where a smaller part like an arm rest cover would be misplaced. They said they looked for it....but they also said they sent the parts back in the same box. I understand these times of short staffing and supply chain issues make a lot of things inconvenient and maybe Legendary is struggling right now like the rest of manufacturing...and everyone else...but we waited 6 months for seat covers and when we got them, the seams ripped instantly and one wasn't sewn correctly. Several calls and promises of a call back that never came. We had to pay for the return shipping, we were told we would be reimbursed. Turns out we accidentally returned the wrong pieces, that sucks for us, had to pay return shipping twice but still no communication from them on the parts that were bad. We spent weeks waiting for calls to be returned on each issue. The person we needed to talk to was either out, on another call, not available, etc. They must have lost the arm rest cover, we definitely don't have it. They would of course replace it but only if we pay for it again! We were told our return shipping costs would be reimbursed and never were. $800 later we do have seat covers but no arm rest because Ron at Legendary was rude and insisted they didn't lose it and we must have it. We are also out extra money now because of return shipping. Don't care how great they look, was not worth this frustration at all. Take your business somewhere else (if you can!)