I've had the worst luck with contacting the finance department. I've emailed and called several times regarding a GAP insurance refund and to no avail. I am very disappointed with the poor level of communication at Jaguar.
We have forwarded your feedback to our GM. If you would like to send us your contact information to [email protected]. We will have our Customer Relations Manager assist as well. Thank you.
1545234089
1
Terrible service after the sale. Sold us an extra warrenty that isnt supported in our state and no returned calls or anything
We value our customers time and business with us. Thank you for choosing us to earn your business. We are thrilled David and the team provided a great experience for you. Welcome to the Circle.
1572378568
5
We were treated like royalty here! Great people, motivated to help you find what you want (not what they want to sell you). We made a deal 30 minutes after closing and everyone stuck around to help us through the entire process late into the night. It showed how much they value us!
We are thrilled you enjoyed the experience working with Chris on the purchasing of your vehicle. Thank you for taking the time to share your experience with us. Enjoy and Welcome to the Circle.
1573585658
5
The service was the best I ever got from a car dealer. I really recommend Motor works to anyone that is looking to buy a car. My sales person was Chris Peterson, he is definitely the best.
We do apologize that a loaner was not available and any inconvenience it may have caused. We do rely on our customers to return vehicles upon the completion of repairs as requested. We do offer alternative transportation in these situations. The notation not being corrected on your receipt was simply an over site nothing intentional. We do appreciate you feedback and have advise the Service Manager. Thank you
1544039275
2
I purchased my vehicle here due to their promise for great customer service especially when it comes to servicing vehicles. I took my Jaguar for the annual maintenance in November 2018, 11 months after purchase. When I got to the dealer, I was told that the Free Annual Maintenance had to be done within one month of the purchase date. So, I rescheduled for the following month and requested a loaner vehicle. When I git there today, I was told that the loaner vehicle assigned to me was not returned by the current driver and therefore, no loaner vehicle was available for me. So, I had to wait for 2 hours for my annual maintenance at the shop and yo put icing on the cake, when given my receipt for the service, it falsely states that I was provided a Land Rover Vehicle as alternative transportation while vehicle was serviced. Why would they do this? Very disappointed, and clearly not truthful. I might just have to find an alternative dealer. I did not purchase a Luxury Vehicle whose price included extraordinary service to get a regular vehicle type service. The Service Consultant, Kyle was kind and apologetic but unfortunately, the service did not meet the promised expectations.
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