Thank you for reaching out to us, your concerns are taken very seriously. We know our customers time is valuable and well take this as an area where we can improve moving forward.
1523034881
1
So my wife flys out to Oregon to take care of dead Brothers estate. He has a 2012 Dodge ram pick up with only 3000 miles on it she drives it for 10 miles and the brakes lock up. Understandably for a truck do you have a problem because it sat so long. She takes it to withnell Where we spend $2100 to have all the brakes fixed. A week later they call to apologize for her brothers death but yet have the gall to ask her to trade in his truck. I have worked in dealerships for 30 years as an ASE master technician and yet none of the dealerships I have work that have ever stooped As low as to ask to trade in a dead family members vehicle. My dead brother-in-law Not only bought the pick up from them but I also bought a journey from them. Guess they didnt get enough money from a dead person. Absolutely appalling!!
We are sorry to hear about the experience that you had at our dealership, Susan. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact me at your earliest convenience so we can resolve your concerns. Sincerely, Melissa Dutoit, Customer Relations Manager, [email protected]
Damon, we're glad you made the drive to see us! It was also great to hear about your positive purchase experience. Thanks for your business and enjoy your new to you used truck!
1620153600
5
I've been looking in the Northern Oregon/Southern Washington are for a truck for over a year. Last Friday night, I found a listing for a used truck that fit our needs, and was close to our budget. The photos were ok on the web site, and I took a chance and booked a test drive. I'm glad I did. The truck was in such amazing shape, their photos really didn't do it justice. I was more than amazed, that within 15 minutes, I was taking a test drive. I brought my 'manager' (dad needed out of the house) along for the ride. I worked with Brent Baker who greeted us right away. Brent made the process of drive testing, vehicle trade-in, and purchase exceedingly easy. One of the quickest purchases I've been through in my life. Dealership was covid clean, and all the staffers vaccinated making us feel all the more confident that these folks care about the people around them. Will definitely recommend, and visit these folks again if the need arises.
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