BUYERS BEWARE! On Saturday 4/30/16, I purchased an installation kit to install my daughter's stereo, on Sunday I found out that she had already had it installed, on Monday I took back the unopened, unused installation kit, along with my receipt. The individual behind the counter was courteous, but told me that they do not issue refunds, only store credit. I told him that I was not aware of this policy and that it not posted anywhere in the store, he told me it's on the receipt and that it doesn't have to be posted. I insisted that they have to make the consumer aware of this policy prior to purchase and not after they've already taken your cash, in the form of a receipt. When I said this a man sitting next to him, rudely stated that if I didn't like this, to take them to court. I left the store with the item, and looked up California refund law, and sure enough, they are in violation. California law states that they can issue credit, but that the policy has to be posted in the store, where customers can easily see it, or even on the merchandise itself, and it even specifies that printing it on the receipt does not cover this requirement. Since it is not posted, California law states that I have 7 days to get a cash refund. The kit was $25, which may not be a lot of money, but at this point, I am strongly leaning towards small claims court, not only because of the principal of the matter, but also because I'm sure they've ripped off, & will continue to rip off other customers that are unaware of their ILLEGAL policy.
Good deals, good install, good financing options, set up my wife suburban for good sound and comfort when we go on long camp trips and other adventures in it.
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