Centuryjaguarhuntsville reviews

1654120663

Demetria Hereford

google

We are sorry that we did not meet your expectations regarding the purchase of your vehicle. We strive to provide every customer five star service and a transparent buying process and we apologize that you feel you did not receive that. We hope you have a five star experience with us upon your next visit.

1627490268

1

The list is endless, so I will give the abbreviated version. Lack of communication was the biggest factor. My original contact was via the telephone with the sales manager. I provided all my desires, but he never provided a follow-up. I then called and spoke with a general salesperson. The salesperson began with good communication and then fell off. Eventually, I spoke with the GM (said he was anyways) about the lack of communication. His response was those are two of my best guys so I dont know whats going on. He then asked me what vehicle and specs that I was looking for and I gave them to him. He said that he would return my call. Here we are months later and he NEVER returned a call. I called and spoke with another salesperson and then I began receiving calls from the 1st salesperson. I ordered my vehicle and paid a deposit. After a few times of my ordered vehicle being back ordered, I was asked to take another vehicle that was en route. I conceded, but had to pay a little more in price because the specs were not identical. The salesperson tried to force me to buy some $400 floor mats because they ordered them extra for the car. I refused. The day of purchase/lease (May 31), tthey inflated my note by almost $10 of what they had quoted and their contract no longer includes the information about the coverage of wear and tear of a leased vehicle. I refused to sign a contract until they provided me with something in writing regarding the wear and tear. I told Demond (finance person) that I would include my experience in any surveys and reviews and he got angry and said they would not give me the vehicle. He said its not their fault that the financial company removed the clause and they shouldnt have to receive a negative review. He left the office and disappeared for a while and later another person comes to speak with me. Did I mention that Demond nor this other person ever told me their names or position.I figured out Demonds position. The person was Ron Volinski and he later signed a form guaranteeing that I had the $1000 wear and tear waiver on the vehicle. The GM later sent a general email thanking me for purchasing the vehicle and said that I could contact him with any issues. I immediately responded to the email and later received a call from Ron on the behalf of the GM. I also had to go several rounds with them to get my registration papers so that my vehicle could be titled (June 16, but they did pay the late fee). I learned the hard way why this company has such low ratings.

1575635861

Mike Bearden

google

2

I took my vehicle to the dealership on November 19, 2019 for routine service and a problem with a burning smell when the vehicle reached operating temperature.. The routine service was completed OK. But the burning smell was identified as a leaking pinion dripping on the exhaust manifold. I was told a part must be ordered and they'd call when the part was received. It is now Dec 6, 2019 and I haven't received any updates from the service department.

1621096889

Destin Rives-Baugh

google

Thank you for your five star rating! We appreciate your business!

1623175495

5

Always pleased with service. Jake Tortoris is always a pleasure to work with and very helpful

1623459183

Savoni Haywood

google

We are thrilled you had a positive experience with us! Thank you for your business!

1627490282

5

My purchase experience was with minimal effort due to the exceptional customer service that was provided. After purchasing both an S-type and XF, the E Pace is now my new love. Huge thanks to Mr Terry Horton and the entire Jaguar/Land Rover team for a memorable experience!

1652990676

Shun Turner

google

1

I recently had the worst experience at this location to include customer service and work performed on my car in 10 years while dealing with Jaguar. I went in for a brake job and oil change and left with coolant leaking out my car before making it home. Had to get it towed back to the dealer, for them to tell me I needed another $1,500 worth of service done on my car. This was not an issue before taking my car to the shop. So now it's my word against their, and the only concessions is them waiving a diagnostic fee in which they created the problem themselves. No way this was just a coincidence. So, now I'm without a car for at another week now. I definitely will not be back and will find a trust worthy European mechanic while in the Huntsville area.