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Timmonssubaru
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Information about Timmonssubaru
4,17
479 reviews
The opinions come from external websites
Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNjdGFIem1BRRAB!2m1!1s0x0:0x28b57491ebe959cd!3m1!1s2@1:CIHM0ogKEICAgICctaHzmAE%7CCgwI383J8wUQ4PTxsAM%7C?hl=en-US
Brett C
google
https://www.google.com/maps/place/?q=place_id:ChIJ4e4z6LEz3YARzVnp65F0tSg
Hi Brett, We apologize that your first interaction with our dealership was anything but positive, as customer satisfaction is our number one priority. Your feedback is taken seriously, we use it for self improvement for our staff and our processes. Thank you for bringing this to our attention and we have already adjusted the appointment process to improve customer experience. Sincerely, The Service Department Team
1584650776
1
This was my first interaction with Timmons, and it'll absolutely be my last. Here's how it all went down. I got a recall notice in the mail relating to an emissions recall on my 2015 Subaru Legacy. The letter tells me that, until I get the piece of paper from a Subaru dealership showing I had it looked and either a) passed the inspection or b) had the part in question replaced, the CA DMV won't let me register my vehicle. Pretty serious stuff huh? But luckily there was also a line about how "any" Subaru dealership will be happy to help me out at no cost to me. Wonderful! I pull up the Timmons web site and try to make an appointment online, but when I indicate that the visit will be for a recall notice, the web site tells me to call instead. No worries, I ring the service department. I get a pretty sassy lady walking me through what info they need, but I don't trip on it too much--there's a pandemic and we are all stressed out a bit. Then we get to the end, and rather than booking me an appointment, I'm told all she was doing was gathering my info for someone ELSE to call me at an unspecified date/time. Uh, OK? At this point I figure I'll get a call by the next day. No call the next day, so after 2 days I call back to ask about the status. I am once again sassed to no end, and am very condescendingly told that they'll call me when they're good and ready. Fine, I'll give it another couple days ... It's now been a WEEK. They've had my contact information relating to a very serious recall issued by Subaru, and no one has called me. Absolutely outrageous! I realize you're busy but good lord, a 7-day waiting period to call me back!? So I pull up the Subaru of Santa Monica web site, and book an appointment very easily, in no time flat, with no sass from the front desk. Overall, the customer service at Timmons Subaru of Long Beach was an absolute joke, and I'll never set foot on their property or call their lines for anything ever again. I'll need a new Subaru in a couple years, but I damn sure won't come buy it from Timmons!
1651849626
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQyeE1xeGZnEAE!2m1!1s0x0:0x28b57491ebe959cd!3m1!1s2@1:CIHM0ogKEICAgID2xMqxfg%7CCgsImvPUkwYQoM-GTA%7C?hl=en-US
miranda America
google
https://www.google.com/maps/place/?q=place_id:ChIJ4e4z6LEz3YARzVnp65F0tSg
Hi Miranda, thank you for your valuable feedback; we understand your frustration. This is not the service we strive to provide and we appreciate you taking the time to let us know about it so we can improve in the future. Our team consistently strives to provide our customers the best possible customer service, and we're sorry we missed the mark. Thank you for bringing it to our attention so we can address it and make sure it doesn't happen again.
1651852481
1
Really Bad customer service at Parts Section, I went 3 times to get the wrong parts & give them the VIN number but seems that no one knows what they doing or how did they get there. Really sad to see that type of service.
1589784328
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURNalllWmtBRRAB!2m1!1s0x0:0x28b57491ebe959cd!3m1!1s2@1:CIHM0ogKEICAgIDMjYeZkAE%7CCgsIiN6I9gUQ6LGxaA%7C?hl=en-US
Mike Park
google
https://www.google.com/maps/place/?q=place_id:ChIJ4e4z6LEz3YARzVnp65F0tSg
Hi Mike, Thank you for the great review. We appreciate the kind words of the team, we will share it with them. We look forward to working with you again. Best, The Timmons Subaru Team
1578592801
5
I've leased 2 Subarus from Ricky Flick, and have had a fantastic experience both times. I highly recommend him if you are in the market for a Subaru vehicle. Best car salesman ever. In addition, I also had a great experience with Chris Price in service as well!
1543196846
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNvaGVPTmhnRRAB!2m1!1s0x0:0x28b57491ebe959cd!3m1!1s2@1:CIHM0ogKEICAgICoheONhgE%7CCgwIrqHt3wUQkLXFygE%7C?hl=en-US
Stephen Johnson
google
https://www.google.com/maps/place/?q=place_id:ChIJ4e4z6LEz3YARzVnp65F0tSg
Hello Stephen! Thanks very much for the review! We really appreciate it! Very Best, The Timmons Subaru Team
1543960126
4
Our salesman Dietrich was informative and friendly. Overall a great experience.
1599369671
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNDcDZMWXp3RRAB!2m1!1s0x0:0x28b57491ebe959cd!3m1!1s2@1:CIHM0ogKEICAgICCp6LYzwE%7CCgwIx-PR-gUQuNnVgwE%7C?hl=en-US
Jen Peters
google
https://www.google.com/maps/place/?q=place_id:ChIJ4e4z6LEz3YARzVnp65F0tSg
Hello Jen, We apologize to hear that you weren't satisfied with your visit. We would love for the chance to speak with you to better understand your experience so that we can do whatever we can to make things right. We strive for excellent customer service, and we want to do better. We look forward to hearing from you.
1600190474
1
This place needs zero stars. The salesperson Salman and the sales manager were rude and arrogant. It felt like they didnt want to sell me a car at all. Put me off getting a Subaru all together.
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