Bentleyboston reviews

1584485724

Kelly Morck

google

We are delighted that you are thrilled with the vehicle you purchased at Bentley Boston because customers satisfaction with regard to the products we help you find are our #1 priority. I can assure you that all items that were promised at the time of purchase were granted and everything was in working order when it left the dealership. In terms of being rushed, our purchase orders indicate a 48 hour window in which we expect purchases to be paid for and delivered. In this particular case, we allowed for a much longer time period due to the purchase being out of state and other logistical limitations. We are unable to time our vacation periods to fall within the time constraints of certain deals and we have several well trained staff members that can handle any of our customer transactions. Both my General Sales Manager and myself have responded to each and every one of your concerns in a timely manner through discussions with eachother or direct contact with you. When the pictures and videos were sent over they were responded to with a thumbs up from you. Again, we are pleased that you are satisfied with the vehicle you purchased from Bentley Boston as you indicated above and we hope you enjoy it for many years to come. Thank you, Giovanni Tosti, General Manager.

1584395451

1

Updated-customer satisfaction is absolutely not anyone at Bentley of Boston's #1 concern. The agreements in the purchase and sales were not completed as the front bumper was not repaired as evidenced by scratches, dents and pieces of plastic bra left hanging off. Shown in pictures before the purchase and written in the purchase and sales would be repaired. Vehicle was delivered to us in exact same condition. Also, the a/c in the car has not worked correctly since being delivered, or the ventilated seats. Although, it was also promised everything on the car was in working order. We tried and even stated that we are not ones to post bad reviews about anything for small issues, we just don't have the time. We tried to share our experience with Giovanni very early on as all paperwork said to contact him after sale if there were problems. He instead turned us over to Rob Morris, another manager. We were asking for nothing at the time, just to share our experience and disappointment in the way the purchase was handled. We were met with rude comebacks and comments about all the things we did wrong. Also, lied that the purchase and sales was completed as requested, which it was not and is documented in pictures. When we wrote to explain the a/c does not work we were met with a comment about being confused why I was writing to document this. Reason-we are having to take on the major expense to repair the a/c and ventilated seat within the first month of owning the car because the dealership sold us a car with a non-functioning a/c. All comes back to our fault for trusting the customer satisfaction promise and claimed caliber of this dealership to sell us a car from a distance and handle every part of the transaction with care. ___________________________________________________ Purchased a 2014 Porsche Panamera. We experienced very poor customer service. Maybe if you're buying a new 6+ figure vehicle you will have a good experience and be treated with genuine care. If you are not I would look elsewhere and will definitely look elsewhere when looking to upgrade to our next luxury vehicle which we plan to do in a year or so. We had worked with several dealerships before finding the car we wanted, unfortunately at this dealership. Overall we are thrilled with the vehicle as we looked for quite some time to find it, however the customer service is not representative of the caliber this dealership claims to be or what they have written all over their website about how they treat EVERY customer. Our regrets are only that we did not give our business to a dealership that deserves it. Major complaints - 1. It took almost a month to receive registration and tags. Losing approximately half of our warranty period. The dealership refused to work with us on this. 2. Some items promised in the purchase and sales agreement were not completed, but we were told they were. 3. The car's a/c does not work after we were assured all things were in perfect working order, as we were buying from a distance. 4. The "manager" Rob Morris has been very uninterested in our experience and has told us all of the reasons he doesn't believe our experience was poor. 5. I have emailed the GM several times with no response, evidently he turned me over to the manager mentioned above that has shown no interest in our poor experience. 6. The sales manager rushed us to "close the deal' before the end of the month for the dealer. As told by Rob Morris "closing the deal" took too long to begin with, blaming this on us. We had requested undercarriage videos from the first day we spoke with the dealer and we signed paperwork the same day we received them which took many days. The sales manager also went on vacation in the middle of "closing the deal", again no fault of our own. The most frustrating purchase experience. Take your business elsewhere.

1523922859

Meli Rowland

google

Thank you for taking the time to provide your feedback. Our sincerest apologies that you had a less than positive experience with us. We would like to address this matter and ask that you please reach out to the General Manager, Rich Geremia, to discuss this further. His email address is [email protected]. Thank you.

1523976651

1

This sales guy that just called me was completely rude and unprofessional. I've bought tons of luxury cars rolls, Bentley before and never had such bad services. I inquiry about a Bentley and I asked him for the price of the car. He said msrp and l asked is there any discount. He responded to me why should there be a discount. And hung up the phone. Why would you call me to sell me a car and act completely unprofessional when I'm looking to buy a luxury car. He's got an European or Australian accent. Didn't tell me his name.

1439427860

Todd Naylor II

google

This is exactly the kind of feedback we love to hear from our guests! Happy driving and we look forward to the opportunity to serve your automotive needs for many more years to come! Sincerely, Richard Geremia General Manager

1439575643

5

My dad and I went to the dealership expecting to get 1 or 2 pictures then get kicked out. Instead, Joshua Love treated us with so much respect. He let us take as many pictures as we liked. He even let me sit in a $500,000 car. You won't find better service at any other car dealership.

1466950280

Suzanne Eglington

google

Thank you, Suzanne, so much for sharing your superb opinion about us! We look forward to your next visit! Kind Regards, Richard Geremia General Manager

1467387307

5

I recently attended the grand re opening of the Bentley Boston show room.Upon entering there in front of me was the stunning Bentley Bentayga in purple. It was everything you would expect from Bentley and more. I spoke with Joyce who is a member of the Herb Chambers team that more than satisfied my curiosity about this vessel. Thank You Joyce for all your helpful knowledge and for an enjoyable evening. I look forward to working with you in the future and being a Herb Chambers customer on my next car buying experience

1581812140

Brent McKenelley

google

1

I have purchased several cars at other Herb Chambers dealers in the past and have had great experiences but I would avoid this place at all cost, I am surprised even with several gm and management changes they cant figure out how to treat clients very unprofessional dealer cars are toys for sales reps to beat on. The presentation of there cars is worst I have ever seen I have purchased several Ferraris, mclaren, Mercedes etc from various dealers all good experiences, it is to bad I think the new uris is a nice car and could bring business into them but from what I see I would buy used from other local dealers, I am hoping Herb will take this dealership serious one day and bring in some quality people not sales reps who want to joy ride cars and talk down to the ones who can actually afford to purchase the cars. Brent m