Christopher, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at your earliest convenience so we can work towards a resolution. Ask to speak with the service manager, Ed Gerwick. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Smail Cadillac (724) 268-0084.
1554382925
2
the program to my cue radio was still not installed, Apple CarPlay plus car was not washed
Mallory, we are sorry your are having issues with your vehicle. I am forwarding your comments directly to our Service Manager, Ed Gerwick. He can be reached at 724-837-7000.
1477068214
1
Took my Cadillac here to get it fixed. It's been a never ending process. Problem after problem.
Jeff Hobbs is always helpful, polite and easy to work with. This is my family's 7th car from Smail and I never feel pressured. Everyone is always polite and helpful.
A shout out for Cadillac service technician, Paul Shake Akey! While servicing my Cadillac which we turned in as a used car, Shake found my money clip under the driver side seat, he immediately called to inform mewhen I went to the Service Dept. to retrieve it my cash and credit cards were intact I offered a tip but Shake refused and said Im just doing what Im supposed to do! Kudos and many thanks to Shake for his professionalism and honesty which are in very short supply in this day and age. Smail Auto can be very proud to have an employee like Shake!! Kudos again!
Thank you for the feedback Michael, hopefully you come visit us in the future its our goal to provide great customer experience for all of our customers
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1
Me and my mom can to your place t look at new Cadillac walk into t showroom and look around for 30 minutes and no one came ask us if we need help so we walk away and drive away lost a good customer she would buy today cause she loves her Cadillac that she has now and wanted a new 2022 so she went across t look at another car thats she likes and they came out and talk to us
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