Tristatedentremoval reviews

1595103886

Zemo Amigos

google

Throughout our estimate and pre-repair process, our team members are transparent and provide as-close-as-possible pricing based on the photographs and information provide by our potential client. We are a 100% mobile PDR service provider and try our best to gather as must information prior to any scheduled appointment. However, as we clearly state in our all communications, the pricing can differ if the damages exceed the photographs and information provide prior to our arrival. First, due to the unforeseen circumstances, we understand that a clients situation my change, and upon arrival to your location, our technician was accommodating and was able to work around the limited accessibility to a proper working area (that was promised prior to arrival). Second, we understand that things can occur after our estimate and prior to our scheduled appointment, but as clearly explained, the damage exceeded the described information and photographs provided. The damage was almost TRIPLED of what was initially estimated. Therefore, as always, prior to beginning any repair, our technician highlighted the additional damage area, and explained the process and why we needed to add an additional $90 (30% more than initially estimated) to the final repair. We understand that we all have budgets and options, and (prior to the commencement of the repair) hold no one to our final estimate. As explained by our technician, we offered your wife the option to shop around and do her due diligence in the PDR process; and if she was still interested in the future, she was able to reach back out to us to reschedule the repair. However, after some detailed discussion of the severity of the damage and PDR process, she agreed to the pricing, and ask us to begin the repair. Your wife was there during the entire process, and was explained and showed in detail of the PDR process and final outcome. She was complementary during the process, happy with the outcome, suggested that she will refer us to family and friends, and paid our technician and added a tip for his complementary service. We wish we could have been of more of assistance to your needs, but as explained above, we are somewhat confused of why we you were disappointed and classified our technician as rude. Please do not hesitate to give us a call if we can be of any more assistance in your (complementary) completed repair. If not, we wish you all the best. Thank you again for choosing us for your PDR needs.

1595186317

1

The tech named mike that came to see my wife was super rude and charged her 100 more then the estimate. When called about it ,l got nowher . Apparentiy this is the way they operat . Very disappointedapoke to the owner...same personalit y.

1498175628

P M

google

We apologize if you feel as if you were not provided information on your Paintless Dent Removal repair. Over the past decade, with thousands of happy clients, we have strive in being as transparent as possible with our Paintless Dent Removal service. As explained to you by our technician, you were provided an extended warranty coverage from your purchasing dealer, to cover your vehicle for traditional dents and dings on metal and aluminum panels. However, if any damage affects the vehicle's bumper or the dents and dings have compromised your factory finish, your warranty company will not cover the repairs. Unfortunately, based on what is stipulated by your issuing warranty company and the limitations on the Paintless Dent Removal service, the damage on your (1) hood and (2) rear bumper did not qualify for a Paintless Dent Removal repair. Nevertheless, as discussed during your initial assessment, the only area of the vehicle that would be covered with your warranty company would be the top area of your (3)fender. The fender had a total of five nickel to dime size dents that were repaired. We wish we could have done more to help you with your damages, but as discussed, there are limitations to Paintless Dent Removal and what your warranty company would cover. We wish you all the best!

1500410961

1

Terrible service had three small dents and they only repaired one.but wrote false report stating they repaired more than one.called there office and the girl Heidi told me it was the owner of the company that did the work.I explained the situation and her response was that I should have some respect for the person that did the work because he was the owner if the company.we'll excuse us little people that don't own our own company and only go to work.so we can be screwed by the owner of some dishonest company.crooks.

1494338832

martin quintero

google

5

Amazing

1545825567

Kim Rose

google

5

Mike came out and did a great job removing all the dents from my car. I hate that my car got dented but so glad to find someone with the skill to make the dents completely disappear!

1520297376

Bryan Ghanny

google

Bryan, We wish he had control of how mother nature works. You contacted us (via email, with no contact number) on the afternoon of Thursday, March 1st, and within a couple of hours, you were contacted to begin the process of trying to provide you with a quote on your vehicle. Keeping in mind that we deal with an array of clients daily, and as clearly state on our website, quotes will be provided within 24 to 48 business hours when contacting us via email. However, on Friday, March 2nd the tri-state area was hit by a Nor'easter with severe weather and 60+ mph winds, causing us limited access to our emails and texting capabilities because of power and server systems outages at our offices. Nevertheless, during the outages, our direct contact number (800.989.4338) was fully functional. Unfortunately, we were not able to reach many of our clients via email or text, but for those who needed immediate service, we remained in contact with our traditional phone systems during the entire weekend (keeping in mind that our offices operate on limit hours on Saturday and close on Sundays). On Monday, March 5th, while still dealing with some outages and catching up to our lists of clients, you to inform us (via email) of your issues with our response time. Nevertheless, we informed you of our issues, and still provided you with your quote. It may have not been within our clearly stated time frame (24 to 48 business hours), but it was the best we can do with our limitations. We wish we had other methods of contacting you during outages, but we were available on a daily basis via our landlines. Nevertheless, we wish we could have provide more help with your repair, but as promised, a quote was still provided within a timely manner with our limited capabilities. We wish you all the best with your search for a service provider.

1520461603

1

Horrible experience before I even got started. Emailed to get a quote. They sent me some questions which I answered and wrote back immediately. Then I also sent photos and was asked questions again which I answered. After a week, no response and when I asked what happened, they told me i never responded. Vanessa needs to learn how to treat customers a bit better. Her words were "we can't give yu and estimate if you don't respond to out questions which I did. She also claimed they tried to reach me but that was not true. When I showed her the emails where I sent the info they asked, she told me there are many other ways I can contact them. Courtesy goes a long way Vanessa. A simple apology and then moving forward with a positive attitude will help. This place may fix dents well but I will never know. The experience never got underway due to lack of professionalism. To Mike who I also emailed, sorry we couldn't do business.