Hi Lee, thank you for taking the time to share about your recent experience at our dealership. We are sorry to hear that the level of customer service you received did not meet your expectations. We aim to deliver a 5-star experience to all of our customers. Please give us a call at your earliest convenience at 7816416801 so that we can determine how to provide you with a 5-star experience in the future.
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I'm not happy with Mirak. Ever since my engine light came I feel like I've been getting the run around . I won't be happy until my R sticker is fixed. Note I was told to drive around until the engine light came on and stayed. Took a month for someone to get the part. I had to to call 3 times. No returned call. My husband had to tell them you find it. I hard to wait another month. To sit in the waiting area for 7 hours because since my car on warranty. You took all paying customers first. No one told me when I got my oil change that I could have the emissions problem. And I don't appreciate being told how much it cost for my car to be fixed not my problem I payed for the extended warranty. And now I have to run around worrying about my registration being suspended. I will get a Ford before I ever buy a car from Mirak Again.
Hello, we apologize if you were displeased with your service visit in any way. Even though we do get busy, we try to make time for everyone to get their service done. It is hard to comment on your particular case without having your details, but please reach out if you would like to discuss this or if I can help you further. You can call me at your convenience at 781-643-8000. Thank you, Kevin Gilmore, Service Manager, Mirak Automotive
I have always had a good experience at Mirak Service. This time was an exception. I brought my car in for its last free service and requested a tire rotation. I was driving to New York the next day. I picked up the car and left. A message appeared on the way that my rear passenger tire was losing air. I stopped and filled it and continued my trip. I arrived and the next morning my tire was low again. That rear passenger side tire had been flat a few weeks before and I was able to have it fixed. So I wondered how the tire rotation could have been done if the same tire was losing air. Bottom line, the rotation was not done, even though the receipt I got and paid for indicated that it was done. It was the same tire that needed to be replugged. As I would expect, the individual who usually signs me in was most upset about this, looked into it and then offered me another rotation. It was a rather grueling visit and ride home from New York, having to stop to refill tire three times. I still have faith in my friends in the service department at Mirak. Nanci Ortwein
This installation/location claim themselves as one of the largest automotive dealership & service center in NE. Unfortunately, every time I appoint my schedule for service or parts, either they don't have parts or make me wait at least 2 weeks for service. I even paid huge chunk of money and enrolled as, so called "Preferred Customer" for better experience. But they totally disappoint me every time when i visit them. Market is competitive! First, Fix your problem guys. Otherwise you won't have any vehicles to fix !
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