We apologize if you did not have a five-star experience while visiting us. Please give us a call at a moment of your convenience (877) 281-1761.
1615329871
1
I have 1997 Jaguar XK8 with 60k miles. I had a problem with the transmission when I called for service that said there were scheduling service 3 to 4 weeks out. This tells that you should never buy a Jaguar from them as your everyday car. Most people cant wait that long. I had the car towed up there. When they fininly for they said they just needed to fill up the transmission fluid for $500 dollars or so. I found this suspect but had them do it. They also said there was a leak with the power steering. I had just paid $1400 to have the power steering fix a few weeks earlier and only drove the car twice. They said they needed to order a part after a week or so they said they would have it done by the end of the day when I called. They called me back a half hour later and said they ordered the wrong part so the car would not be ready that. After a week and half or so I called back and they said the car would be ready in a day or two to pick up. I picked the car up and immediately when I first accelerated on the highway entry ramp near fhere dealership the car sputters but finally got up to speed. When I hit the first stop light on the exit, they car almost stalled and I barely got home with it seeming the car was locked in low gear. This means there was no way they road tested it and they put me in an unsafe car. I had the car towed back up there. After another week or so, when I called to check the status they said they were trying to find a rebuilt transmission or someone to rebuild this one. When I called back a few days later, they said a new transmission would be $9400 which is more than the value of the car. They said they cant work on transmissions so the cant fix the one I had but they would try to find someone who could. I made two phone calls myself and found a local transmission service company who was well familiar with jaquars . I realize my car is an old classic Jaguar but that is the whole point of owning a Jaquar. I guess they point is dont buy a jaquar in Cincinnati unless you dont need to drive it for long periods of time, have a lot of money to spend on service or are willing to take care of all the servicing yourself.
They had my car for10 days. Everytime I called them I was given contradictory information. Said they would provide a loaner car but never called or informed me there was no car available. During the 10 days they managed to install wiper blades and oil change. Never fixed the fender or repaired the check engine. I could go on and on but I am not so inclined.
Latest articles
In our articles we impart a wealth of useful knowledge about reviews and ratings and online marketing. Learn how to run even more efficient operations.