Disappointing customer service. Took my car here for an estimate, 3 weeks later and haven't received any followup, and no reply to my emails. Also, some of these reviews are written by employees. Word of wisdom to Tom: If you're going to write a review praising the work of your own employer, at least have the good sense not to use your real name, especially when your Facebook page shows that you work there as a painter.
I went there a couple years ago and wanted a complete restoration paint job on my Mustang so I went in there and the owner told me to come back so he could have his expert Paint guy there to give me an exact price to remove every tiny little imperfection in the paint. I also wanted a new bumper and some quarter panels. After about an hour almost the entire car was covered in tiny little pieces of tape to mark everything that needed to be fixed. It couldnt I have been more than 6 inches between each piece. Left he told me $5000 would get the job done exactly the way I want it pretty much every inch of the car had to be gone over. I agreed happily. About a week or two later I got a call saying they were off a little bit on the estimate They told me it would now be $10,000. I dont understand how that could happen considering he already planned on doing the entire car. Almost the entire thing was covered in blue polkadots. If it was off by 1000 or two OK. I told him absolutely not hes trying to rip me off. When I went to go pick it up they said that I had to pay a fee for the storage and the estimate now. After a lot of screaming and yelling and then insulting me they finally gave me the keys back and I drove away. Dont get ripped off by these fools. No One Underestimates A paint job for $5000. Especially not his expert paint guy or the owner himself. Beware. I own my own business and have met multiple people that had work done by him and they said the same thing happened but they were happy with the work and it was too much trouble to get their car somewhere else so they just let it go. They didnt want to yell get yelled at or have to pay the fees to get it out of the shop. These guys do this often
JDs does perform a wide variety of restoration and performance services, some of which might be hard to find elsewhere, and the quality of much of their work appears to be good. But if you decide to go with JDs, pin them down to a written estimate beforehand for all tasks. Establish your price ceiling and communicate it clearly prior to any work being done. Unfortunately for me, I made the mistake of getting a written estimate in advance for only some of the tasks I had requested, therefore setting myself up for being taken advantage of for the remaining tasks. My experience was similar to Mixa Frak's review. Very, very expensive. Joe tended to be vague when giving estimates, and based on my experience, appeared to be inclined to perform requested tasks to the most expensive measure possible. For at least one task I requested, they went above and beyond the requirements of what I requested to be done without clearly communicating to me the extent of the repair that they would ultimately perform nor the cost involved. A minor aspect of this very costly task was not performed to my satisfaction, but my request to have appropriate measures taken to rectify it was denied. They were willing to take a band-aid approach to attempt to pacify me for that item. I did have a few other very minor requests for revisions, which they did attempt to resolve. The quality of some of the other items of the job was quite good overall, and one particular item was superbly done, but the overall project likely could have been done for a much lower cost.
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