I paid $1,300 for an anual service on my Range Rover Sport, I oicked the car up and it was dirty so I opened the Hood and found the engine covered in a fine layer of dust that was there the day before; it was undistirbed! My wife took the car back the next day to have it checked, the staff were very patronising to her and when they pulled the filters they found they were very dirty. It turns out that they had not done a service at all they just charged me $1,300 for nothing
Yesim, we strive for 100% satisfaction, and we regret to find out that this was not the case. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1938. We look forward to hearing from you.
1647913406
2
Our F-Pace gotten broken into and we scheduled a service to get the window replaced at Jag north Houston. When we drove up to the dealership on appointment morning, we found out that the part is not in stock and it has to be ordered from UK because no other dealer has it in stock either. We were told it will take two weeks for the part to get here so today we expect a call from service manager Josh confirming that the glass is in stock. Btw, this is our 3rd and last Jag from this dealer. Very disappointing service for the price you pay for this brand.
Christopher Mcginniss, thank you for the high star rating! If you have any further questions, please don't hesitate to reach out!
1622124217
5
I showed up with my wife to look at a used Corvette located on the lot. Marcos Arguello came out to assist us with any questions and let us take the car for a test drive. I decided to buy the car a few days later after working out some details with Marcos over the phone. Marcos was very helpful with every step along the way and he made the purchasing process extremely easy. I am very happy with the car and my experience.
Michael Russo helped my fiancé and I purchase my dream car!! Mike greeted us at the door and immediately made us feel welcomed! He was very knowledgeable and professional, and took the time to show me everything about the car inside and out! Our over all experience was very enjoyable and I definitely recommend going to see Michael Russo at Jaguar Land Rover North!!
If you value service after the sale I suggest you call the dealership and ask to speak to a Jaguar service representative. Since I know you won't get connected to a person you might want to note the number of times you leave voice mail and how long it actually takes for someone to call you back, if they do.
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