I made an appointment to have a recall done to my car. Dropped it off was supposed to have a rental, had to wait about 2 hours for one to come back it was late, dark. Left with the rental, it had dirty tissues, garbage all over the front seat and floor. The next day they said my car was ready. Went to pick it up, It was dark and raining when I picked it up. They said well they did the oil change like I asked, "but they charged me for too much oil". They could not find anything with the other two complaints I had, 1) cruise control, 2) the transmission, "but did not tell me they changed modules charging my warranty. To top it off they did not do the recall said they didn't have the part, They had a month to get it. When I left I got in my car and it was out of gas, it was not when I dropped it off. I went to the gas station started pumping gas and saw they scratched the roof of my car. I went home and called Corp of Chrysler told them They told me they would handle it. going back and forth with them. They told me I had to go show them the damage. The service manager made a complete ASS out of me. Telling me I was lying that I just wanted them to pay for it because I didn't want to. They could not find the report for my car. told me to wait 10 minutes later came in and said they found it. The papers said there was damage before I dropped it off. How convenient.. I asked to talk to his manager within seconds his manager walked in and said " You are wasting his time and now mine" turned and walked out left me sitting there. Never was I ever treated so bad in my life. WILL NEVER STEP FOOT IN THEIR LOT AGAIN, HORRIBALE...... DON'T GO THERE IF YOU LIKE YOUR CAR....
Purchased a 2017 Wrangler in May. Berger beat everyone's price from Danville to Wilkes-Barre to Harrisburg. And the buying experience was great. Julie was wonderful to work with...no pressure...just provided the information we needed to make our decision. Before buying, I read a few negative reviews about not being able to reach people and not getting calls returned. Not our experience. I would definitely recommend Berger. And we love our Wrangler! Not a single issue...runs great and fun to drive. Highly recommend...
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