This was my first time coming to the store and it was in the middle of the week during noon time so it was not busy at all. When I came into the store, I was not greeted at all by two employees standing at the front desk who just stared at me and did not say a single word. It was not a big deal but I had to actually come up to the front desk and flag someone down after waiting around the main area for a couple of minutes. There was only one client being serviced in the store so I should of been serviced without asking. The employee that I eventually flagged down was nice and courteous and came out to my car to see my issue. I wanted to see if they could secure a secondary battery that had came loose and asked how much it would be to put it in a different area, preferably next to my main battery. The employee said it was a 100 dollars per hour for labor and said the job would be an estimated 500 dollars to move a battery to the back of my Dodge Charger where my main battery was. I asked them why it would take 4-5 hours to do that since its been done in past for not even 1 hour of labor. I told them I had a secondary battery installed and fitted next to my main battery at a Dodge Dealership for practically nothing and felt as though the pricing estimate was way off and unfair. I felt as though maybe they were trying to scam me for such a simple job and were increasing labor prices due to slow business. In the past year or so, I have only paid 50 dollars or so an hour for labor at other places to fix or install minor things. Just the price alone made me feel as though this place is scamming people out of money. When I asked the employee when they could get it scheduled, he said it would take a week which I felt was a lie due to me questioning him about the estimate. After that, I thanked him and said I would look around. He gave me his business card and that was it. I would of gave it three stars had I been greeted and properly serviced but I did not feel welcomed and had to flag someone down. I can only imagine the final product/service if they did my battery when they cant even provide simple greeting at the door. I will definitely shop around some more and hopefully find a better place.
Hello Sandra, We are sorry to hear that we were unable to assist you with our stereo. We try our best to keep all of our products in stock and continue adding to our collection of vehicles we are certifies to work on. However, there are times we are not knowledgeable on an installation and unable to provide assistance. We are sorry for the inconvenience.
1613595110
2
They blew me off. Didn't want to fix my stereo. I would not go back.
Sarah we sincerely appreciate your continued business & the outstanding feedback! We look forward to serving you again on your visit. Working with great customers like you is why we love doing what we do.
1496213143
5
What great service and wonderful customer service. Eddie and his team, Zach, Reever and all of the service techs, were helpful, courteous and accommodating. Not just to me but to everyone who entered their storefront, the three times I was there. If you want quality product and work, you have found the right place! Thank you Team San-Diego-Car-Stereo!!!
Hello Daniel, thank you for the kind review. We greatly appreciate your business and are happy that we where able to get the job done for you. We appreciate the recommendation and hope to see you back again anytime.
1543876824
5
Great service, good prices, the installers did a clean and tidy job. I recommend this place to people who want clean and squeak/rattle-free installation in their vehicles. DS
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