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Capitalmazdaofcary
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Capitalmazdaofcary reviews
Information about Capitalmazdaofcary
4,17
487 reviews
The opinions come from external websites
Last update: 10.11.2023
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURRN0p2V3Z3RRAB!2m1!1s0x0:0x7c8c72ca009be8ad!3m1!1s2@1:CIHM0ogKEICAgIDQ7JvWvwE%7CCgwIzZiyuQUQgNKTrQM%7C?hl=en-US
Sarah Clapp
google
https://www.google.com/maps/place/?q=place_id:ChIJP7iY05D0rIkRreibAMpyjHw
2
Just left Capital completely frustrated with their service department. I scheduled a 7:30 a.m. appointment, anticipating that I would use their shuttle service to get to work and to return to pick up my car later in the day. When I arrived, I discovered that the supposed courtesy shuttle is not a courtesy. It leaves one time at 8:30 a.m. and they will not do pick ups. At no time were these details communicated to me. This information is not on the website, and when I called to schedule rather than using the online form because I needed a part to be looked at, the woman never communicated the information. I wasted a significant part of my morning to get my car to the shop, and left without having anything done. I will not be going back as other Mazda dealers properly take care of their customers.
1626874202
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNha0l2RnFRRRAB!2m1!1s0x0:0x7c8c72ca009be8ad!3m1!1s2@1:CIHM0ogKEICAgICakIvFqQE%7CCgwI2sLghwYQ4JGiiAE%7C?hl=en-US
Brandon Haynes
google
https://www.google.com/maps/place/?q=place_id:ChIJP7iY05D0rIkRreibAMpyjHw
Hello, Brandon, the team at Capital Mazda of Cary is sorry that your recent experience at our dealership only earned 1 star. Customer service is very important to us, so please reach out directly so that we can discuss this situation in greater detail. In the meantime, we will investigate the problem you encountered to identify what might have happened. Thank you for your time. .
1626891246
1
Pretty frustrating experience. I called them daily about a vehicle for a week from the day it was listed that I had been searching for for a long time & repeatedly was told it wasn't able to be seen & would be called when it was available because it was going through inspection but then it gets sold on the same day they told me it couldn't be seen. I understand it's their priority to sell cars which they succeed in but it just seems like poor customer service when someone has expressed they wanted to purchase the vehicle over & over again.
1633054648
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ2dnFmRFl3EAE!2m1!1s0x0:0x7c8c72ca009be8ad!3m1!1s2@1:CIHM0ogKEICAgID6vqfDYw%7CCgwIuN_ZigYQgLPNrgI%7C?hl=en-US
Katherine Lange
google
https://www.google.com/maps/place/?q=place_id:ChIJP7iY05D0rIkRreibAMpyjHw
Katherine, We at Capital Mazda of Cary are ecstatic that your recent visit to our dealership went so well, and that we delivered a 5-star experience to you as you purchased your very first car. We believe in treating all our customers, visitors, and guests with utmost respect, and we make ourselves available to address all their questions and concerns. We're thrilled that you found our services to be exceptional, and we thank you for your incredible support. Thank you again for all the kind comments, and for choosing Capital Mazda of Cary! Come back to see us soon!
1633060385
5
From the minute I walked into this dealership and said "I want to buy a car today," to the very last few minutes sitting in a car of my dreams, being taught how all the buttons and features worked, I felt at ease. I was able to ask any questions I had about my purchase. I didn't feel like I was in a typical car dealership and appreciated being treated with respect. The staff were patient and genuine making my first car purchase an incredible experience. Thank you so much for all of the help today!
1520530896
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNRelpyUEdBEAE!2m1!1s0x0:0x7c8c72ca009be8ad!3m1!1s2@1:CIHM0ogKEICAgICQzZrPGA%7CCgwI0OuF1QUQgL_o-gE%7C?hl=en-US
nelson smith
google
https://www.google.com/maps/place/?q=place_id:ChIJP7iY05D0rIkRreibAMpyjHw
4
Great place to buy a car..Best service after sale anywhere...
1548174716
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURJbS1DVGhRRRAB!2m1!1s0x0:0x7c8c72ca009be8ad!3m1!1s2@1:CIHM0ogKEICAgIDIm-CThQE%7CCgwI_Iqd4gUQxeLz2QE%7C?hl=en-US
Lisa Rochette
google
https://www.google.com/maps/place/?q=place_id:ChIJP7iY05D0rIkRreibAMpyjHw
1
Just left the dealership to have a seat belt replaced. I asked when I booked the appointment a week ago whether the part would be in stock and provided my vehicle information. They assured me it was already in stock. I took off of work and drove 30 minutes for the appointment and when I arrived they indicated that Id likely need to reschedule because they probably wouldnt have the part in stock (they didnt; another day another dollar lost for me!). They also indicated that the folks who schedule appointments are call center staff who have no idea whether parts are in stock or not. I will be paying hundreds in labor for this replacement. If they valued my time like they value theirs they would train their call center folks not to lie to customers.
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