Hello Eileen, I am sorry that you have a bad impression of our dealership. I really can't understand what went wrong so I would appreciate it if you could reach out to me directly to see if we can improve your experience. We won't know how to improve if we don't know what we did wrong. Please contact me at your earliest convenience to discuss this. Respectfully, Jack Norton Customer Care Manager Nelson Automotive 276-627-3652
1559650764
1
Didn't go stupid phone went to post office I did not go there I stop at the stop sign and turn only ! My phone told me I went there sorry about the review only way I could say I did not go there !
Hello Catherine, I am sorry to hear that you thought our price was too high. We price our cars aggressively based on the market. We would love to earn your business. Make sure that when you are comparing cars that you take everything in consideration including trim levels and dealer fees. At the end of the day I don't think you will find our vehicles to be overpriced. If there is anything we can do to change your mind we would love the opportunity. Jack Norton Customer Care Manager Nelson Automotive
Hello Amy, We appreciate the opportunity to work with you and hope to earn your business. Please call me directly to discuss your experience in detail. I always like to hear how we can improve. Jack Norton Customer Care Manager Nelson Automotive 276-627-3652
1553257978
4
The sales person would not call me back to negotiate with me. I had to call the customer representative .
Hello Suzanne, I am sorry to hear that there was a delay in getting your plates from the DMV. We did what we said we were going to do so there must have been a misunderstanding . I apologize for the inconvenience. I hope that the DMV has gotten your plates to you by now. There may be some delays due to the shortened hours that have taken place since Covid began. Feel free to contact me directly to discuss this issue if you feel as if it has not been resolved to your satisfaction. Respectfully, Jack Norton Customer Care Manager Nelson Automotive 276-666-8358
1626721484
1
Bought a Subaru Outback was really impressed with the service, until I didnt get my registration?? I transferred my plates, when I called my salesman Vic he said I didnt pay to have my plates transferred?? I said what do you mean?? Of course I did, its here in my contract, he said there was nothing they could do, I said well Im contacting the better business bureau! He hung up on me!! Dont see Vic he doesnt know a car from a golf cart ,which is what he drives around the lot!!! Lazy!!
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