Dear The Void, I am sorry to hear of these issues. Was this truck purchased As-Is and what kind of truck was it? We sell a lot of trucks here, newer and older and always offer the option of an extended service contract that may have helped with these repairs. It would be great to get more insight as to what the situation was from you. Sincerely, Marlette Chrysler
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Recently bought a used truck from here. I asked the guy to have repairs done before delivering to me because I work and don't have time to do so myself. Of course it wasn't done. Now the truck is going to sit here all week until I have time to deal with it. I bought a truck to drive it not fix it. (Edit: 11/11/19: 38k miles later, transmission is going. $5500 on parts alone I was quoted at a local big name dealer. Told them to keep it. Truck made it thru ONE winter. If you are going to buy here, bring a mechanic, or just shop elsewhere.
PLEASE READ So this was my first car buying experience by myself at a dealership. I go in at around 5:15 they close at 6 and theyre rushing me to sign the papers before I even see the truck or ask questions but because I had bad credit and because theyre a Chrysler dealership I signed the papers and trusted the branding. I didnt check the suspension because it only had 85k miles well I needed thousands of dollars in the suspension one of the sway bars was completely rusted out and ripped in half and also brake work after buying the vehicle. The oil was the nastiest me or my buddy ever seen the air filter is going bad I didnt expect a dealership to be so unprofessional I didnt even check such minor things it was like they bought it and threw it on the lot. They also conned me into giving them an additional $2500 for a warranty I never received. I paid 23.5 with all the lying and my fake warranty I paid for and still couldnt change the oil!?? Not to mention parts like doors, door handles etc are falling apart at 86k miles? Pretty sure they took parts off it and gave me old ones. I mean honestly those people dont care about you at all completely lied and spun the truth and got as much out of a young guy as they could. I promise you they dont care about you making it as a person at all as long as they fill their pockets. Horrible business and unprofessional as it gets. Not only that the employees were drinking beer in the parking lot the day I was there and they closed. Need better employees. With the workers they have in there the owner must not care about quality or satisfaction just greed. Find another dealership for your own good
Fast to take my 40k for a truck, but refuse to answer emails and send paperwork, that was missed on their end. Make sure you have them clean your vehicle before the inspection and don't let them rush you, because the salesman has to leave early. My trucks paint is horrible and I've found duct tape holding miscellaneous parts to the truck. Had to have sales go back and rewrite the paperwork twice because they kept "accidentally" putting the wrong price in. As others have said...my truck is a Canadian import, and they decided not to share this to me. I'm sure I could have done my homework better, but that's why I buy from dealerships and not privately. Good luck
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