Joshua Gimse and Caila Anderson have extremely bad morals when selling cars; ZERO stars for them. Work with Marty Walinsky (5 STARS - very knowledgeable); he is the ONLY reason we continued to buy a car from Dwayne Lane this weekend. While I was waiting for my husband to run home on Sunday & get our trade in Ms. Caila came to the desk I was sitting at; said I need to borrow these (keys). She showed her client the car we were in the process buying then put the keys on her desk. I watched for a minute and saw that they were selling it to her client instead of us. When I asked her what she was doing selling our car she stated "It's available and I am just doing my job". REALLY you call this doing your job!? Then when I approach the "manager" Joshua with his reflective sun glasses and Aloha greeting; I ask him WHY; he said the money is here so we are letting him have it. Then he tells me "OH I'm working on getting you another on just like it; it has a couple of more options; I think you'll like." I ask where is it - down south - where down south - Marysville; its on its way; it will be here by the time paperwork is done. Long story short; Joshua is a lair. Car was the same no extra options; came up from Auburn on Monday. When we came back on Monday it was a much better experience. We got 5 STAR service once again from Marty - Rich & Jennifer - THANK YOU!!
David -- thanks for the feedback. Please send your mom's name to [email protected] so we may look into the issue further.
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Took advantage of my mom on a trade offered her 10k then turned around and put the car up for 16k. Said they go of KBB which was 12k and wouldnt budge on the 10k offered. Also said they would match another dealerships written offer or beat it and didnt once the time for paperwork came. Beware of them not honest!
Duane Lane Skagit Subaru is AWESOME! It is a cheery place, with fantastic customer service. We have experienced, I believe, all parts of this dealership, from getting a new vehicle to working with the service department. ALL parts have been so positive!! They are a team which works well together. They support one another and support us, the customer. We spent the summer shopping for a new vehicle, and we visited every dealership (several more than once or twice!). Every occasion we had inside Duane Lane was positive. Very low-key, low-pressure. The salesmen were happy to answer all questions and run, if necessary, to get the information requested! (Love you, Jose!) I watched how they treated the other people inside as well; every person was treated not just with respect, but with CARE. Tyler was so excited when the car in which we were interested arrived, I felt like we were a part of something bigger than an automobile brand. Hard to describe, but I credit the staff. We were offered an AMAZING deal and I'm soooooo glad we said YES! We got a great car and a fantastic Subaru family. The care continues even after the sale. Tyler is awesome - going well above and beyond the call of duty - Sam's fantastic (working with the fact that we live far - such great care, compassion and customer service!!!), Seth, Tony, Tobyn, Tim... a GREAT team!! Even though we aren't in the market to buy a car anymore, the sales staff still engages us. We are more than just dollars to them. Life is a team sport, and Duane Lane Skagit Subaru gets it!! :-D
Bought my brand new Forester less a month and i have to replace a windshield already!!! Discovered about 5 inches crack while warming up the car on the snow day. Subaru have a glass action agains them about windshield so easily to crack. Service dept refused to replace my windshield because of a super tiny hole that can not be seen by normal eye, i think it was a damage from crack . We have a different brand vehicle which has about 10x bigger intake but never cause the crack for year. Now i know the reason why Subaru offer the limited windshield replace program.
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