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Infinitiofmassapequa
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Infinitiofmassapequa reviews
Information about Infinitiofmassapequa
4,09
312 reviews
The opinions come from external websites
Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN3ODl5bGh3RRAB!2m1!1s0x0:0x1125a1bad56c5531!3m1!1s2@1:CIHM0ogKEICAgICw89ylhwE%7CCgwI7-aNywUQwK7CxAM%7C?hl=en-US
Ann Marie Campagna
google
https://www.google.com/maps/place/?q=place_id:ChIJ0UzWHnx_wokRMVVs1bqhJRE
Ann Marie, thank you for your feedback. We are extremely understanding of the problem you've had to face in regards to the cracked navigation screen a couple of weeks after you purchased the vehicle. Unfortunately, most warranties do not cover cracked screens as they are similar to glass damage caused by some sort of impact. We know you were in contact with the sales manager through his personal cell phone while trying to get the extended service contract to cover this damage. We try to allow customers to contact us through our personal cell phones as a way to get immediate contact. Please understand, it is always our position to help and take care of the customer but warranties have rules and regulations which we were unable to counteract in this case. Cancelling the service contract generates a check which goes to the finance company if that contract was financed. If not, the check would go to the customer. We only hope you'll understand that our purpose was to help you with this issue but we were ultimately unable to.
1499696516
1
My Husband purchased a used car from Infiniti of Massapequa on 5/5/17. The finance guy Robert Sedrich who helped us was very rude took several personal phone calls when we were buying the car. Also doesn't return any phone calls. On 5/19/17 the screen for the nativagation crack. We had purchased a 3rd party extended warranty which cost around $3,000. After several weeks of fighting back and forth they wouldn't cover the crack screen. I canceled the warranty on 6/7/17. Still waiting for my refund. The sales guy Steven Gorin was very good. I would NEVER buy a car from Infiniti Masspequa.
1557921605
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURZOFoySmlnRRAB!2m1!1s0x0:0x1125a1bad56c5531!3m1!1s2@1:CIHM0ogKEICAgIDY8Z2JigE%7CCgsIxf7v5gUQiI7_EA%7C?hl=en-US
Richard
google
https://www.google.com/maps/place/?q=place_id:ChIJ0UzWHnx_wokRMVVs1bqhJRE
2
Visited some time ago. Salesman was curt so I left.
1540657008
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR3cnVTY1BREAE!2m1!1s0x0:0x1125a1bad56c5531!3m1!1s2@1:CIHM0ogKEICAgIDwruScPQ%7CCgwI8J7S3gUQlc_zogI%7C?hl=en-US
Danielle Antonetti
google
https://www.google.com/maps/place/?q=place_id:ChIJ0UzWHnx_wokRMVVs1bqhJRE
Thank you Danielle. We are always here when you need us.
1542746908
5
A lovely facility, I came in with my family to look at cars the other night and was greeted by the receptionist (I think her name was Erin) she was so nice and professional! Looking forward to continuing my search at infinity of massapequa.
1559669737
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM0MmJiV3dnRRAB!2m1!1s0x0:0x1125a1bad56c5531!3m1!1s2@1:CIHM0ogKEICAgIC42bbWwgE%7CCgwI7fn05wUQiuTVhQI%7C?hl=en-US
Carlos Ruiz
google
https://www.google.com/maps/place/?q=place_id:ChIJ0UzWHnx_wokRMVVs1bqhJRE
Thank you Carlos. So happy you've chosen US for your Infiniti.
1572645809
5
The service was fast. The staff was very professional and helpful, plus they gave us a great deal on a new QX60.
1616576702
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNLd0pYTnBnRRAB!2m1!1s0x0:0x1125a1bad56c5531!3m1!1s2@1:CIHM0ogKEICAgICKwJXNpgE%7CCgoIvoHsggYQ4LI4%7C?hl=en-US
Kenneth Rambert
google
https://www.google.com/maps/place/?q=place_id:ChIJ0UzWHnx_wokRMVVs1bqhJRE
Hi Kenneth Rambert, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Please reach out to us at (516) 797-2020 when you can so we can address this situation directly. Thank you and have a great day.
1616697777
1
It suked they did not have a loner car nor did the have shuttles to get you home.
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