Horrible!!! These people are the worse do not go to this place, they will waste your time. Went to sell my car, I got a offer and spoke to the salesperson on Wednesday. Supposedly their corporate office gave them the value of my car. Drove in a hour of traffic from NJ to NY paid tolls and waited for the salesperson on friday at 10 am, got there sales person was late and when he did arrive he said that his manager cannot take the car because the Manager is not there and he went on Vacation till sunday. Why would they make me come on friday at 10am and knew he wasnt going to be there. I even received an email about confirmation of my appointment. Then on Tuesday I received a call from the sales person saying that his manager cannot take the car because they LOST MONEY on the other cars I sold them three months previously. So nothing but lies, if corporate gave an offer on my car why would the manager then say he cant take the car? Bottom Line, big company with morans running the stores, Unprofessional and a WASTE OF TIME. They may have AUTONATION on the name of the store but Management is no reflection of the company. A simple No we cannot buy your car instead of wasting my time. I can only say that probably buying a car is even a worse a experience. I even spoke to the manager on thursday and he knew I was coming on Friday at 10 am. Do not go to this store they will waste your time and Management even worse hiding behind a desk or office without the courtesy to talk in person. A Monkey can probably do a better job, just add Manager as his last name.
If I could rate this dealership 0, I would. I bought a new car on 12/23/17. The car had problem and I tried to reach the dealership in order to return it or exchange it. The General Manager never called me back, neither did the Sales manager. They do not answer my calls, period. Meanwhile the oil is leaking and the car cannot be driven.
Hi Carey, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
1621402930
5
Great buying experience, and helpful after post purchase
Hi Paul, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
1650458450
5
We did not went with intentions to purchase a vehicle. After discussing options of a trade-in of our Discovery, Jim and Nick exceeded all of our expectations, and then some! I presented my bottom line and they were able to accommodate it, without any negotiation you generally get from sales. They understood my bottom line and it was either a yes or a no. We leave the dealership with a new car! Thanks guys, I would definitely recommend Jaguar at New Rochelle, ask for Jim or Nick and tell them Paul sent you.
Hi Tarek, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (914) 467-4493 -- we hope to hear from you soon.
1615310422
1
Waste of time, they are over priced and will do what ever they can to bring you in and waste your time. If there was a zero star I would have given it to them ... they get -5 stars
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