Randy. This reviewer doesnt own a Mazda or know the owner of the Mazda in which he is referring to. The bumper cut was done as instructed by Mazda USA. The client whose bumper he is referring has been in contact with our management team and concerns are being addressed.
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Learn to cut people's bumpers right when doing a hitch install.
Ryan - The delay with the plates was due to DMV shut downs during the pandemic. Your CX-5 was secured on our lot and did not incur any damage. Glad we were able to address this.
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AVOID THIS DEALER... They damaged my car... They lied to me... they insulted me... and their sales manager ignored my phone calls... 4/16 Reply to Dealer Response below: COVID did delay receipt of my plates, but the Tully team further delayed delivery when they incorrectly entered my license information on the paperwork and could not effectively communicate the issue with my national insurance provider. Cosmetic damage was done to my car during this extended delay... damage that is not listed on the copy of the 160-point Certified Pre-Owned inspection. Are you implying that the inspection was not completed accurately? This was never resolved. I purchased a 2017 CPO Mazda CX-5 from Tully this past June. The dealer took a month to obtain the plates for my car and during that time my car was damaged, before I took receipt. Their staff was quick to buff out the scuff marks but they would do nothing for the paint damage on the bumper and side mirror. When I asked them about repairing the paint they told me that I was misremembering and that this damage existed when I purchased the car. They also went further to lie to me by saying other customers had noticed the scratches at least a few days before I purchased the car, despite previously telling me the car just got on their lot the day they sold it to me. I have written copies of both statements from the dealer and a copy of the CPO inspection indicating NO DAMAGE to the car's exterior.
I have dealt with Tulley Mazda for the last three years-- both the sales and service departments. I cannot recommend the brand or the dealership high enough. Never had a problem; fast, efficient service. And they went above and beyond to return my EZPass tag when I forgot to retrieve it out of the older vehicle I was turning in to get a newer model. All in all, great to work with.
Hi Bob. Sorry to read about your experience. Thanks for speaking with us in regards to this.
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Just had a real bad experience with the service department. Turns out the person that wrote up the paperwork for our extended warranty screwed it up so we were not able to get the service that we were told was included. Sorry to say that Tulley just lost our business due to their mistake.
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