Fishy, probably Dishonest! This review is for the service department. I brought in my Levante S for front tire replacement and alignment on a Monday. On Tues and Wed, I called and left multiple message and voicemails for them to call me back for update. They never did. They only called back on Thur, giving some excuse about the ordered tire being defective and had to be sent back. Today, 2 weeks later, I noticed that EXISTING curb rash on the wheel rim is gone. Upon closer look, I realize that the wheel was re-machined-finished(see the attached photo; finger pointing to the re-machined portion). They never mentioned to me that the wheel had to be re-machined, and now it makes sense that they took 4 days to get a simple front-tire replacement done. I'm also wondering now if the $250 they charged for labor was for mounting/balancing (they originally quoted me $138) or for the re-machining. I'm giving the 2nd star only because the curb rash is gone...
What a joke ? These individuals are employed here to try and sell high dollar vehicles but dont even know how to manage their own money in order to know the worth my time is as well as the vehicle . What a joke . Communication was terrible so if they cant handle in house dont even bother trying to buy out of state because that would be a nightmare . Its sad you have to chase down individuals just to throw money at them . This location would be the one to sell a car from underneath you . What a joke . Save your time and money and take it else where like Im going to do !
Had a great experience with the service department. Tony H. was awesome. He took care of me. Had only 5 days left on my warranty and he took care of it.
The worst experience I have had in my life. When I went to speak with someone about this issue I got the run around. Can't speak to a manager, phone transferred multiple time and still no resolution. Very poorly run never coming here again.
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