Germainhondaofdublin reviews

1347544683

Justin Gardner

google

2

1. So we bought a Certified Honda from this dealer and they "did" 150 point inspection. Can you please tell me how you miss that there is no seat belt in the car? Rear Passenger seat has no seat belt in the wall. Nothing! now they want me to come in so they can look at it and order the part, then I can come back again and they can install it. Here's a great idea order the ****** seat belt and put it in the first time I come in. 2. There was a service history in the glove box when I test drove it, we go inside and purchase it, come out, nothing in the glove box and they won't give it to me. These people suck. 3. We ask them to clean it up before giving us the keys as it was sitting under a tree. The white paint still had black dirt marks in it after "running it through the wash." 4. While there I order the all weather mats, and pay for them upfront. 5 days later, when I'm expecting the call they should be ready for pickup, I get the call saying they don't make them anymore and by the way here is the refund. Enough, this place is a joke. Update: 9/12/12 Brought the 2008 Pilot back for the B1 service (basically oil change and tire rotation, if you think they inspect anything, see above). Waited 1.5 hours for it. Get the receipt and it says time in 4:30pm time out 5:30pm. So they basically made me sit around for an extra 30 minutes while my car was done. Fuming, I just left. Then I read the bill and it says they did a A1 service instead of a B1. I called the service manager and he explained that the service reception people will fill out the "time out" section and close out the bill before the car is done with the mechanic to speed up the checkout process. So, how does a receptionist know the tires are 6/32 tread all the way around? They don't until the mechanic brings them the info, but by then the ticket is already closed. So what about the A1 and B1? It is basically the same thing they said, but we put A1 so we don't have to charge you for inspecting the brakes, which we do when we rotate the tires. Yup, inspecting my brakes just like you inspected my car for seatbelts.... While waiting, another customer came into the waiting room and called his wife. Here was the conversation: "I went to pick up the car, but as soon as I drove it off the lot and touched the brakes the whole car locked up. I was scared to drive it anywhere other than back here. I can't believe they let me go with an unsafe vehicle!" At that point I said to him, "I can, they sold me a car without seatbelts!" They still SUCK!

1353273701

Michael Saavedra

google

I would like to speak to you about your experience here at Germain Honda of Dublin. I apologize for inconvenience but would appreciate the opportunity to speak with you. Best Regards, Jessica Germain General Manager [email protected] 614-789-0101

1354649369

2

Pretty sleazy. All the usual stuff: very high pressure, kept having to go back to "check with the manager", and told us they had numerous appointments to see the car and it would be gone any minute now (this was even before it had come back from detailing). We also wanted our mechanic to take a look at it, and they made a big fuss about that: "Don't you trust us?" and so on. Well, actually, I don't even know you, and one Google reviewer said your "150-POINT INSPECTION" (always emphasized as if in capitals) missed that his seatbelt was missing. Despite all this, we were almost ready to buy the car and even had a cashier's check ready. Then Todd wanted us to sign paperwork committing beforehand that we would buy the car if our mechanic okayed it. When I asked why that was necessary he said it would be "more convenient." Convenient for whom? That was just too much sleaze for us, and we decided to go elsewhere. We still have no idea why they wanted such super-high pressure: we didn't haggle with them at all and it was pretty clear from the beginning that we wanted the car.

1336210809

Hilary Loustaunau

google

5

Very attentive staff

1337714616

Shane Hart

google

5

The service staff at Germain is professional and friendly. They are easy to work with and each time I taken my Pilot in for routine service, it is completed in less time than they state it will take. It is always welcome not to have to wait around extra time for my vehicle to be ready. My experience with Germain Honda has be very positive and I will keep going back for maintenance as well as when I am ready to purchase another vehicle.

1363016720

Brian Plagge

google

I apologize for your experience at Germain Honda. Please let me know personally if there is ever anything that we can help you with in the future. Thanks Jessica Germain General Manager

1364587752

2

My wife & I had a bad experience with this dealership. I worked out a deal as I was driving 200 miles round trip to see a 2010 Honda Odyssey Touring, I was told it was excellent condition, it was in fact far form that. Bart Zimmerman who I was working with was busy when we arrived & John Schmittauer assisted us. John even said I would have told you about the paint condition before you drove all the way up here form Greater Cincinnati. We were pressured into doing the deal & then told they would make the paint condition acceptable only if we did the deal. We felt bad about the whole experience & would never do any business with Germain Honda. Would you sign a purchase agreement in hopes that they will fix something after you had been lied to. No way, be careful do your homework & never be pressured to sign something & be told if you do not accept what we do we will tear up the contract & you are not obligated to the contract Yea right! Poor way of doing business, told someone else was looking at it, we asked if they would fix & we would com back next week. Bart said they will not do that had to sign the deal 1st. If id did not sell next week they were sending it to the auction. Yea Right! All they need to do was spend a little to fix it up & it would sell. This whole deal seem fishy, hard to swollow, kind if dumb.