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Santacruzcdjr reviews
Information about Santacruzcdjr
3,05
20 reviews
The opinions come from external websites
Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQyaFplbEdBEAE!2m1!1s0x0:0xaf4e23447d034a86!3m1!1s2@1:CIHM0ogKEICAgID2hZelGA%7CCgwI4pOflAYQ4I_B6gI%7C?hl=en-US
Matt cubeiro
google
https://www.google.com/maps/place/?q=place_id:ChIJRx16GolBjoARhkoDfUQjTq8
We are sorry for the lack of communication. We have tried to call you but we think we have the wrong number. Please contact our Service Manager at your earliest convenience at 831.426-5100
1653002770
1
I first arranged to have my vehicle serviced for a routine 60K mile maintenance but also to replace a damaged underbody panel. I called late March and was told the soonest available appointment would be 3 weeks away. But I was also told the underbody panel was in stock and could be replaced. I then dropped off my vehicle at the scheduled time and again confirmed the work to be performed included the underbody panel replacement. When I went to pickup my vehicle, I discovered that the underbody panel had not been replaced (I was told the part now needed to be ordered) and that a separate aftermarket part I installed had been replaced without my consent. Upon first bringing this to the dealerships attention, I was told all of their service techs had already gone home and that I would get a call the next day to both arrange for the install of the underbody panel and to have my aftermarket parts returned to me. Days went by, which turned into weeks, without any further communication from the dealership. I proceeded to contact the dealership in different ways about this issue. The last communication I had from the dealership was on May 9th from a Dillon Williams via email, stating "If by chance your request reached us after hours, you'll get a response from us the next business morning. Otherwise, expect the information you requested in your inbox soon." It is now May 19th. Still no communication from this dealership in any form. It is due to this lack of any communication or acknowledgement that I feel I am now forced to share this experience with others to suggest they take their service business elsewhere. (EDIT/UPDATE in response to dealer): I find it both dishonest and nothing more than an attempt to mitigate my review for the dealer to claim they have my contact info wrong. The dealer verified my contact info when I dropped off my car, and had no problem calling me to tell me the car was ready to be picked up. They have also had no problem calling me in the past for prior service. What's more, in my attempts at email communication regarding this issue, I provided both my phone number and service reservation confirmation number. No response from the dealer via email either. To date, the only response I have received is the boilerplate response below to this review.
1641422501
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNtcmFIa2tnRRAB!2m1!1s0x0:0xaf4e23447d034a86!3m1!1s2@1:CIHM0ogKEICAgICmraHkkgE%7CCgwIpb3YjgYQiNznsAM%7C?hl=en-US
s hays
google
https://www.google.com/maps/place/?q=place_id:ChIJRx16GolBjoARhkoDfUQjTq8
1
I would not use the service department at this location... I had some work done that took about 2 months to complete (this in itself should have been a red flag). Due to time constraints, I did not have all the recommended service done. I later came back to finish up the final items and the service department wanted $225 to diagnosis the problem again. My previous invoice had the exact description and problem statement and it was from their own people I had better experience with the Watsonville dealership.
1642789294
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURtbkxYbkNREAE!2m1!1s0x0:0xaf4e23447d034a86!3m1!1s2@1:CIHM0ogKEICAgIDmnLXnCQ%7CCgsIrvOrjwYQsNzNBA%7C?hl=en-US
michelle lozano
google
https://www.google.com/maps/place/?q=place_id:ChIJRx16GolBjoARhkoDfUQjTq8
5
Mark, Tonya and the service team at Santa Cruz dodger were excellent! We brought our 2019 Dodge truck in for its regular service and they discovered that something needed to be repaired and they addressed it immediately. Because of the delay of the part and another issue beyond our control, they offered us a rental car for the day and discounted our service for the inconvenience - neither of which we requested. They were honest, fair and attentive. We will continue to bring our vehicle to Dodge of Santa Cruz for its ongoing service!
1607565487
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURpcWV2MnBRRRAB!2m1!1s0x0:0xaf4e23447d034a86!3m1!1s2@1:CIHM0ogKEICAgIDiqev2pQE%7CCgwIr4HG_gUQ4IaoowE%7C?hl=en-US
Daniel Lesser
google
https://www.google.com/maps/place/?q=place_id:ChIJRx16GolBjoARhkoDfUQjTq8
4
I had an overall good experience buying a vehicle here.
1645391796
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNXM0l2TGx3RRAB!2m1!1s0x0:0xaf4e23447d034a86!3m1!1s2@1:CIHM0ogKEICAgICW3IvLlwE%7CCgwItN_KkAYQoO6jqAM%7C?hl=en-US
Joshua Ford
google
https://www.google.com/maps/place/?q=place_id:ChIJRx16GolBjoARhkoDfUQjTq8
1
We negotiated for 2 days to find out they added 10k to the car price online after reviewing our income. Then said supply and dam and and that they never honor their online prices. Each vehicle price is tailored to the customers financial status.
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