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Patrickcadillac
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Patrickcadillac reviews
Information about Patrickcadillac
4,31
557 reviews
The opinions come from external websites
Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMyMk9YekZnEAE!2m1!1s0x0:0xde75f7e296fcea08!3m1!1s2@1:CIHM0ogKEICAgIC22OXzFg%7CCgwIvPn4lQYQ8Ki-5gE%7C?hl=en-US
Heather Laverty
google
https://www.google.com/maps/place/?q=place_id:ChIJMxIlHr2vD4gRCOr8luL3dd4
Hi Heather, We are reaching out to apologize that the finance manager at Patrick Cadillac has not been in contact with you. There has been a change in the department so we will be forwarding your review over the sales manager to address. Although we realize your time is valuable, our team would like the opportunity to further research your experience. Unfortunately online review profiles dont provide us enough information for our research so if you would email [email protected] with you and your husbands full name, date of visit or call , an email address or best number of contact it would be helpful. -The Patrick Dealer Group Customer Relations Team
1649767749
2
My husband bought a used vehicle from Patrick Cadillac about 3 years ago. Because of some negative equity in the trade-in we purchased a gap policy. We have since refinanced the vehicle and should be owed the difference in gap funds. My husband has reached out to Patrick Cadillac and the finance manager multiple times with no response. He has been ghosted every chance at contacting them. I would love to update my review with how our car buying experience was, but until Our gap policy refund has been addressed we cannot do that. Edit: as per your request I have reached out via email with the VIN number and buyer's name. Please follow up accordingly. Edit 2: We finally got our gap refund. I had to reach out to the warranty company. They processed it on their end and passed the notice to Patrick Cadillac they owed us money. We received an email back from Patrick but no phone calls and ghosted us about the check. I finally reached out to their accounting team to get our check 10+ days after it was required to be provided to us. We got it, but had to drag them there kicking and screaming.
1664892799
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURlN0tQU2x3RRAB!2m1!1s0x0:0xde75f7e296fcea08!3m1!1s2@1:CIHM0ogKEICAgIDe7KPSlwE%7CCgwI__7wmQYQ0PjNqwE%7C?hl=en-US
Elease Dobbs
google
https://www.google.com/maps/place/?q=place_id:ChIJMxIlHr2vD4gRCOr8luL3dd4
Hello Elease We are reaching out to apologize for your unpleasant experience and lack of communication. It is disappointing to hear when we are striving to dedicate ourselves in making the sales and service experience for every customer an enjoyable one. After talking with the sales manager at Patrick Cadillac he is unaware of what transpired and would like to speak with you to learn more and asked that you reach out to him directly. His name is Joey Marchi, and his direct phone number is 708-955-7200 or feel free to email him at [email protected]. -The Patrick Dealer Group Customer Relations Team
1664909297
3
I was so excited when I came to this facility to pick up my new 2023XT4 all black luxury. But it was very heartbreaking to see that I was not able to get the rubber all purpose mats. Out of all the vehicles that I have Volvo S60, when I did drive an Audi A4, Infiniti and many more vehicles I was blessed to have those all purpose weather mats. Ive gone back-and-forth with my sales guy to only receive a email saying that my vehicle does not have those all purpose mats available wow thats all I can say! My brother is about to purchase a CT6 and his wife is going to get the sports vehicle of mines but I will not allow them to come to Patrick Cadillac for this particular reason. Of course it may be petty to some but I just feel thats just not right. Again I love my car, but customer service and amenities are very much a part of a five star rating. If it was only about my vehicle five stars, but its about the entire experience. God bless everyone. Pastor E
1617015152
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNLNUtfZF9BRRAB!2m1!1s0x0:0xde75f7e296fcea08!3m1!1s2@1:CIHM0ogKEICAgICK5K_d_AE%7CCgwI8OKGgwYQqKmYkQI%7C?hl=en-US
ruben craddock
google
https://www.google.com/maps/place/?q=place_id:ChIJMxIlHr2vD4gRCOr8luL3dd4
Hi Ruben! Thank you for your wonderful feedback and 5 star review! -Patrick Dealer Group Customer Relations Team
1617377244
5
Very professional staff
1627682368
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNhMXRLTTFBRRAB!2m1!1s0x0:0xde75f7e296fcea08!3m1!1s2@1:CIHM0ogKEICAgICa1tKM1AE%7CCgwIwOyRiAYQqODHlwI%7C?hl=en-US
distance&time
google
https://www.google.com/maps/place/?q=place_id:ChIJMxIlHr2vD4gRCOr8luL3dd4
Hi Dre'Ameerha! On behalf of Patrick Cadillac, thank you for taking the time to leave us a wonderful 5 star review! I'm happy to hear that both Jose and Alvaro were able to guide you through the trade-in process and they were able to get you a great price. Thank you again! -Patrick Dealer Group Customer Relations Team
1628280620
5
I worked with Jose and Alvaro Guzman to trade in my Nissan for Mercedes. The experience was good. They really worked with me to find the right car and a price I was comfortable paying. They were very transparent and gave me a great deal for my trade. Everyone there was so nice and welcoming. I recommend this place to anyone looking for a new car.
1642449164
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtbUlDMTBBRRAB!2m1!1s0x0:0xde75f7e296fcea08!3m1!1s2@1:CIHM0ogKEICAgIDmmIC10AE%7CCgsIjJKXjwYQ8IieFg%7C?hl=en-US
dan rally
google
https://www.google.com/maps/place/?q=place_id:ChIJMxIlHr2vD4gRCOr8luL3dd4
We are reaching out to apologize for your unpleasant experience. It is disappointing to hear when we are striving to dedicate ourselves in making the sales experience for every customer an enjoyable one. We appreciate the feedback and will make sure our service manager is aware of your experience. If you wish to provide further feedback please feel free to contact the service manager by calling 847-230-8241 or you can email us at [email protected] and provide us your full name, date of visit and best method of contact (if you wish to be contacted) -The Patrick Dealer Group Customer Relations Team
1642512740
1
Patrick Cadillac is your typical cat dealership they make a lot of false promises and false advertising don't think they are they for you they are there for their self i have a 2021 Cadillac and to get it serviced was like pulling teeth everyone lied and passed the puck it took me 2 weeks and a lot of inconvenience to finally get repaired don't believe they will come pick up your car and service it and bring it back to you
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