A year and a half ago I purchased a vehicle from Art Hossler. Before purchasing my vehicle they said An Oil Change and other basic things had been through maintenance. I purchased this car after doing a nice test drive on the back roads, Everything seemed fine. A week later I decided that I just wanted to get the oil changed through my garage I take my car too (East Peoria Tire and Vulcanizing) Great work BTW!! They went to do my oil change and found that there was a little Pin broke inside my Oil Filter. This helps regulate how much oil actually being put through and into systems. I called Art Hossler and tried explaining its only been two weeks. They were extremely Frustrated and Rude and I was explaining what was wrong. I eventually got irritated myself and handed my phone over to the Techs who had to Explain It As If they Never Heard of this before. Art Hosslee has me bring my car out. They once AGAIN acted as if they had no idea what was wrong. They also tried denying that they could have anything to do with it being broke But the only way they could not have known about this issue is if they never did an oil change originally. After explaining several minutes the issue I had to CALL East Peoria Tire and Vulc AGAIN to have them reiterate what the issue was. Once done fixing this issue they didnt care to explain what had actually been fixed and seemed more annoyed than happy they fixed a problem. Here we are about a MONTH After purchasing said Car. The Air Conditioning and Heat went out, not longer after that I had to start paying for ABS lights popping up on two of the tires. Top it off Transmission started having big time issues.. After dealing with the Art Rip-Off once before I just started taking my car to Chrysler in Peoria. All In All I finally got tired of fixing up the car that was presented to be a good running car for a couple months. I now have a New car I went to Chicago to pick up. I shopped for my car at Bermann Nissan Of Chicago. The car has been running great, Salesperson was Awesome, Service department and Financing was Great. From the phone calls to the test drive and signing paper work. I Would Never Use Art Hossler or Suggest them To ANYONE. IF YOU WANT A RELIABLE CAR. DO NOT SHOP HOSSLER. Salesman - Gage.
Called today at 9 to just get answering machine from chevy side. Left a message. No call by 11. Called again and got transferred to chevy side to get answering machine again. Called back to talk to the operator. Asked if they were even open on the chevy side. Was told the service person was busy with a customer, but would call again shortly. I told the operator that its been 2 hours. She took my phone number with an attitude, and proceeded to aggressively hang the phone up without even saying anything. Never had a good experience with the chevy service side.
Would have liked to buy a brand new vehicle here. They had three we were serious about. I was told we couldnt buy a vehicle here because we didnt have a trade in. Our trade in is sitting at a different dealer with a blown motor that is still under warranty and is being bought back from us because the rebuilt engine will take many months to get. So here we were with plenty of cash to buy something new and was told we couldnt. I know things are tough (according to the manager Steve). But turning away business? Poor way to do business.
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