Chris, customer service is our top priority and we're disappointed to hear that you did not have a 5-star experience at our dealership. We'd like to speak further with you about this matter. Please feel free to reach out to our General Manager, Dave Shepperly. He can be reached at [email protected] or 660-886-7495. Thank You, Karl A. Kramer, Communications Director / McCarthy Auto Group
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Well I was not impressed with the service I got from this company . I ordered a spare key for my car , which they had to order and it came in the following day went to pick it up they had to cut the key so it would fit my car and the worker ruined my key so they had to order a new one . One key cost me $ 45.00 and you would think they would give me a discount due to the guy ruining the first one oh hell no they didn't . Sorry to say they won't be getting any more business from me .
Drove 2 hours, bought a new 2020 Chevy pickup, took over a week to get it on their lot. Then when I did pick it up the inside was dirty and someone had not only been eating in it but had been smoking in it. Tried to call a manager and noone calls back. We had been repeat customers but no more.
It was not repaired completely. When I brought up the rear passenger window still not working. The tech said well it did earlier. But somehow the button didnt work still. Likely he did not check. Then the driver door is messed up from the switch being replaced. Ill go to a private repair person in the future.
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