Called to ask about services and dude said he could "close rn and have enough work to last through June" then hire people my guy! Don't take it out on possible clients. WE give you money! Don't be rude!
I'm a retired guy and like to help out family and neighbors with their cars. Had a car with a rough idle and a leak down showed the problem to be a bad exhaust valve. Action Machine has detailed pricing on their website and from that I quoted the customer a price. 2 hours of my labor to remove the head and an hour to drive to Action only to find out the prices on their website aren't accurate. The new price was +$200 more than what I had quoted my customer. This is called Bait and Switch, is dishonest and broke any trust I had with this business. Didn't feel I could trust them if they told me I had bent valves, worn guides or a warped surface. Discussed with the customer and they decided this was out of their budget and had also lost confidence in this shop to do honest work. I retrieved the head before they did any thing. My customer will bank the $$$ and just put up with the rough idle.
Great shop and crew! Quick turn around times and reasonable prices. They will make sure the work is done right and that you are a satisfied customer. I will be going back in the future!
After being on hold for 7min someone picked up my call and was very rude that I lost my interest to ask the Question.
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