Traveled all the way from Astoria, OR (4 hours away) and was greeted by a man who wouldnt take his eyes off his phone or take time to show us around one of the many beautiful vehicles. And he wouldnt let us sit in one either. But he would only let us know while still in the other room... still on his phone. Losing out on great opportunities with that mindset.
Hi Ian- Thanks for bringing your concerns to our attention. Your comments are appreciated and we'd like to sincerely apologize for your less than stellar visit to our dealership. We will be using this as a learning opportunity with our team. We typically have placards with each vehicle asking customers to request assistance in exploring the vehicles, it appears that in this instance we did not have them attached to the cars. Monte, our Aston Martin brand manger that you engaged with, loves nothing more than passionately sharing the brand and the 105 year history with new Aston Martin customers and helping them discover The Love of Beautiful that is Aston Martin. We're not making excuses, but he is currently dealing with the very recent passing of his mother and, understandably, has been distracted, in a bit of a funk and 'out of sorts' for the past couple weeks. Again, our most sincere apologies are extended and in an effort to show our contriteness in this situation, and with your permission, we'd like to add you to our mailing list for inclusion to our next exclusive Aston Martin open house or special event. You can email your info to me directly at: [email protected] May the traffic signals, road camber, and g-forces always be in your favor! Best regards, Steve Carlisle Park Place Aston Martin
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First off, spectacular cars, beautiful building. Although I received poor service when walked into the dealership. Was not greeted. I took a seat in the V12 Vantage S and the gentleman told me I was not allowed to sit in the vehicles. The gentalmen pays more attention to his phone then his potential customers. I will take my buinesness to another dealership in the future, thank you.
I recently had the pleasure of speaking on the phone with Doug in the service dept to discuss an issue with my DB9. Despite me being located across the country, Doug was more than willing to answer my questions (Park Place Aston Martin's reputation is why I called them for their opinion) and provided thorough advice on the best method for servicing my car. He was extremely knowledgeable and a class act. Would highly recommend.
Terrible customer service. very limited inventory.
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