Thank you for sharing this review regarding your experience with us. Id like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | [email protected]
1554303801
1
Be very very careful buying a car here and bring your mechanic if your able to. There is a zero certification process so be prepared to buy a vehicle as is.
Thank you for sharing this review regarding your experience with us. Id like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Salome Benscher 718-507-5000 ext 340 [email protected]
Maria, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we always look forward to working with you again in the future! Sincerely, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | [email protected]
1492007710
5
I have no problem in getting one appointment. I did not have almost to wait the day that I drop my car to the service department.
Thank you for your review, Francisco. We're glad to have John on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | [email protected]
1456783335
5
There is a new guy, his name is John Petruolo, He treated me 200%, professional, two thumbs up.
Thank you for your feedback, Robert. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, Salome Benscher 718-507-5000 ext 340 [email protected]
1611251758
1
Came to this dealership to purchase a "Certified" pre-owned 2017 Honda Cr-v VIN# 2HKRW6H35HH218604. Luckily I brought the vehicle to an independent mechanic(pre-purchase) for a diagnostic inspection. It was discovered this "Certified" vehicle with 20,000 miles had major electrical issues, among other problems. The White Plains Honda dealership advertises this vehicle having undergone a 182 point inspection! The Assistant Manager, Ezra, was extremely dismissive and unapologetic when I returned to the dealership with the diagnostic report. When he tried to sell me another vehicle I asked if the dealership would pay for an independent mechanic to inspect the vehicle before purchase. Felt this was fair due to the fact I spent $100 out of pocket for the prior inspection. Assistant Manager Ezra quickly declined. Honda is a great vehicle but unfortunately had a horrible experience at this dealership. I hope this doesn't happen to anyone else.
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