Pavel, complete customer satisfaction is always our goal. We would love to make things right if you gave us another chance. Please reach out to us at [email protected] or 800-327-2277 so that we may discuss your experience further.
1665003354
3
First time customer (used a different Lexus service center before). Mixed experience. On the technical side (service advisor, quality of service itself) - it's a 5-stars. On a logistic - 1 star. Details: Came (by appointment) at 9:42 for a simple 85K service + wheel alignment. At 10:20 (almost 40 min wait) was called to talk to the advisor (she was great); her time estimate was 1h45min (she was spot on). At 11:55 was informed that all was done, at 12:03 finished paying, and the car was called out. That took 35 long minutes and my multiple inquiries. At 12:38 the car was made available to drive out. So, a 1h 35min job took almost 3 hours in the service center. It is way too much time wasted, and much worse than in a center I used prior. It is unlikely I will return. To be fair, 2 different advisers made some attractive offers to make up for the inconvenience, but I refused on principle.
Chris, we are sorry to read about your experience. We expect the highest level of service from our team, and it is concerning that this was not better reflected in your time working with us. We apologize for the way you were treated during your visit and would appreciate the chance to speak with you to see what more we can do to help make things right. If you are willing to discuss this further, please reach out to us directly. Thank you. Contact: Customer Relations - [email protected] - 1-800-327-2277
1635343853
1
Abel was extremely rude an unprofessional. He sold me a defective part and when I politely asked about it, he just shrugged it off with nonchalance. Didn't know what to do with such nonchalance
Ross - thank you for taking a moment to review the wonderful experience you had with Joel at DARCARS Lexus of Englewood Parts Center! We are pleased to hear that he provided you with such a pleasant service visit and we look forward to seeing you next time!
1600181404
5
Great service from Joel V, the service advisor. He had my loaner car ready and gassed, and got me in and out quickly. I will return for my service to this location!
My experience with Lexus service and my service person, Joel Veriguete, is always superior and better than I have had at any dealership. Joel is extremely professional, knowledgeable and goes above and beyond for the client. I find the same to be true of the entire service facility. They take extreme precautions during this pandemic to ensure customer safety (and that of their employees)........always careful and courteous. I cannot recommend them highly enough, how about 10 stars!! Thank you for everything Joel!
Here at DARCARS Lexus of Englewood we are always thankful for the positive feedback, thank you!
1664544805
5
Exceptional service
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