Service department had car (2014 abarth) for a month to replace the turbo and reinstall some OEM parts diverter valve and throttle body. Then they gave car back didn't have restriction of warranty had to email them to get that done. Gas tank was empty warning light was on when picked up, going to gives us a free oil change. Interior of car was muddy upper door trim upon further inspection both front windshield a pillars are warped very badly showing they were removed and something with weight was placed on top of them, they want us to bring car back in to set if warranty will cover the a pillar covers. Also a HPSI Motorsport thumb drive and aftermarket air filter are missing technician did take care home so service manager denies responsibility. Whole interaction with Fiat from purchase has been a huge headache also car doesn't hold any value lost $8,000 the day it was driven off the lot.
Brandon, Thank you for your review. I did ask both of our FIAT service advisors and neither recall this. Unfortunately, without a last name I cant find your contact information, but I would like to see how I can help. Would you call me at the dealership please? 614.761.2360 ext. 7450 [email protected]
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We took our car for service here a few times. First time they gave a quote then called half way through the service saying they gave me the wrong quote and refused to honor it even tho I had it in writing. Next time we paid for something to be fixed and they didn't even do it. Had to bring it back a few months later for the exact same fix. They acknowledged they charged us twice for the same fix, said they would send a check, never got it. Also, this is a stereotypical dealership. Every time we went in for minor repairs, the guy in charge of service tried to tell us the car wasn't worth fixing and they can get us in a new car. Places like this give all dealerships a bad name. I did the fixes myself they couldn't for some reason and the car has been fine. Unless you are under warranty avoid at all costs. Unless they have made some major changes to the people in charge. Edit: Of course they say they don't remember, like one of them will say "oh yeh that was me, I was the one who tried to sell them a car for no reason, tried to say their car wasn't worth fixing and told them a check would be in the mail and never sent it" come on. I have no reason to lie about this place, do not trust them.
The sales person "Patrick Jospeh" was amazing . I would give him 5 stars personally but I was not thrilled with the dealership . I buy and trade vehicles as often as I change my hair . In my opinion this was the worst dealership I have ever dealt with . Well , not the dealership ....just the sales manager . He actually began raising his voice because I did not want to pay his asking price . Also , if you do not finance through them , the mgr will refuse to sell the car to you . Again , I would never go back unless I knew that he was no longer working there . If you do stop because they have a vehicle you are interested in , ask for Patrick . He tries to go above and beyond to help the situation . Also , ladies don't go alone . The sleezy mgr will compliment your looks and talk down to you the entire time . He told me , word for word " females in today's society , think they have something to prove " ....
I have tried to reach their service department via phone at least six times including leaving two voice messages. I have never been able to talk to anyone outside of the receptionist. Must not be very interested in actually servicing Fiats.
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