Etienne, we are so sorry for the circumstances that have led to this review and thank you for taking the time to bring this matter to our attention. We aim to provide 100% customer satisfaction and are disappointed to hear this was not the case during your visit. I would love a chance to further discuss your concerns and to see how we can turn your experience with our dealership into a positive one. Please reach out to me directly at your earliest convenience. I look forward to hearing from you. Johnica M., VIP Customer Representative [email protected]
1644614772
1
Do not bring your warranties Land Rover in for service if you dont want them to keep it for 10 days without giving you a loaner. Brought our brand new defender in for a recall at 7k miles and they kept making excuses and extending the repair time. After 10 days I had enough and my wife needed her car back. Our service guy Marco was so rude - I never thought the Land Rover brand would hire someone with such a low level of customer service. I had to REQUEST to get my defender back for my wife otherwise they were going to keep it until the part arrived from the UK. Timeline on part arrival: NO ETA. Also had told them about seeing a low battery warning (couldnt replicate), one headlight being lower than the other (couldnt replicate), weather strip falling off (wear & tear, ON A BRAND NEW CAR) and infotainment screen blacking out/rescues camera showing black all attributed to my control misrule (current ETA who knows) Wont be bringing our car here for service anymore, especially when I noticed grease stains on my $5k wrap.
Sorry that we were unable to reach your expectations in the business that our dealership executes. We strive for 100% customer satisfaction, and it's always a disappointment when we fall short of this goal. Your feedback will help us ensure that this type of experience doesn't happen again. Please don't hesitate to call and let us know about what caused your experience to be a negative one.
1590501312
2
I am OK with their service, but there was one problem. I dropped my car at Land Rover Pasadena on Monday, and picked it up on Friday. When I picked up my car on Friday, I found out that the car was driven little over 30 miles and has much less amount of fuel. Over 30 miles is too much for just testing. Some one who works there must used my car to commute. Also, the fuel level was about 1/4 when I dropped the car, but it was almost empty and low gasoline warning light came on. The person who drove my car for 30 miles must be noticed the warning light came on, but he/she seemed like didn't care at all. I about to complain to the service center, but I just drove out from there to practice the social distancing. I would not use this dealership's service center from now on due to this issue.
Thank you for the wonderful feedback, Elio! We're thrilled to hear that Jordin and the team took such great care of you during your visit! We look forward to your next visit with us here at Land Rover Pasadena!
1634768145
5
Excellent service and super people friendly employees. Jordin was our sales person and he jumped through hoops to make my wife and I feel welcomed and important. Everyone we came into contact was just fantastic!
I took my Landy for warranty repairs and thought i could do a fuel filter change at the same. They wanted to charge $1000 for the job! Their response was that i should pay a premium since i drive a luxury car! I took it to an outside mechanic and had it done at $150!!! Greed, entitlement and bad attitude, completely wrong!
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