I am so disappointed to hear this feedback and I apologize for the delayed response. Our weekends tend to be a little busier but you should always be working 1-1 with someone on our showroom team. We have taken some steps to improve our showroom experience even more over the past few months and would love a second chance.
1506952778
1
Had a "Private" reservation at 4:00pm was seen at 4:20pm in the middle of another man's reservation. Not the level of customer sevice I'd expect for a $1200 suit. Total waste of time.
Thank you for reaching out and making us aware of this. I can not apologize enough for the experience that you have received. Please reach out to our [email protected] email address and we can coordinate coming to your home or office so you can avoid a trip. We want you to have a suit that you feel amazing about and will do what we need to do to make that happen.
1555426956
3
Horrible experience. Took 4 months and several fittings to get a suit that still did not fit properly. Not better than off the rack.
I made an appointment to look at Tuxedos for my wedding. I worked with Kaitlyn Pieri who was very very helpful, professional, and knowledgeable. She knew when to share her opinions and was able to easily pick up on what I wanted and balance my fiancés input. I would absolutely recommend.
Theres no better place to shop! It starts with exceptional service in TriBeCa while working with Hannah OMalley, from selecting custom fabrics & details to perfect VR measurements. The clothing arrived ahead of schedule and fit like a glove. Highly recommend Alton lane!!
Thank you for making us aware Sean and I am so sorry for the troubles. We have not experienced this feedback from other parties so this is surprising. Please reach out to [email protected] so we can understand if this is certain fabrics or if there may be a different laundering process we recommend.
1574709598
1
Whats the point of getting custom shirts if theyll all shrink when sent out to be laundered? 5 washings and the neck wont close and the sleeves are 2 inches too short despite an okay fit at first. This isnt a problem with any other shirts I own...
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