Its OK ..wen't to get my sons car ford 2010 mustang a tune up and other stuff..1st you have to make an appt then when appt arrives the staff tells my husband they no longer sell cars at this location Only service cars..OK..but then he gave him the quote they wanted a crazy amount to service an American car ..their prices is MORE than Volvo which is crazy to me..I didn't think it would be cheap...BUT at least cheaper for maintenance than a foreign car...becuz of their crazy prices and no dealer discounts like Volvo I opted out of the $1000 diagnostic i'm not sure if its just this location and them tryg to make up for covid losses but crazy...My son is now having another issue and I'm going to the Milford location so we will see hiw much they cost..and if its the same amount I will be disappointed ...he should a got a Volvo like I told him but he wanted whated he wanted
Cassandra, We would never intentionally overlook a customer no matter how busy we are and we'll share this feedback with our service department. We look forward to improving your future experience and we appreciate hearing your concerns. Please contact Nick Fanelli, our Service Manager at [email protected] to share any additional concerns.
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My experience at Park City Ford had mixed emotions I'm grateful for the work that was performed on the vehicle however the customer service could use Improvement upon entering the customer service department I literally stood at the desk to drop off my keys Etc and It took about 8 -10 minutes before I was even acknowledged. There were gentleman working in the service department at the time and they were talking you know to themselves and walking back and forth Seemingly doing other things even coming up to the service desk to use the computer but no one said are you being helped or we will help you in just a moment to where I had to say excuse me I'm here to drop off my keys for a recall on my vehicle after I said that the gentleman said Oh I thought you were already being helped and he apologized making a little joke about it that they had the worst customer service ever. The gentleman was very friendly when I was finally acknowledged.
I was recommend to this dealership by a friend, I was a bit skeptical at first because while being on a tight budget I wanted to make sure I got the best deal possible. I met with Jasper who seemed very knowledgeable about each car whether it was the focus, or even an explorer. He was very open to negotiating, due to my financial situation and helped me to be able to afford the car I wanted. Very satisfied with his service.
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