Rebecca, sorry to hear of the issues hat you have had with or service department. This is by no means how we want our customers taken care of. Our service management team would like to visit with you about your experience. Unfortunately neither manager is in today. The names on social media do not always match what is in our system. So if you do not hear from Chris or Padraic on Monday please reach out to one of them at 316-618-2268. Thank you and sorry again for the issue.
1562438606
1
Just went to have an oil change and air put in tires as we always do, and now my entire stereo system and clock do not work. Left the parking lot and went right back to have them look at it. Gustavo Estrada was my service advisor and he said there was nothing they can do about it and that they dont even touch any of that during an oil change. Israel Medrano was my technician. They had some other technician come over and wiggle some wires under my hood and said the same thing. Im very upset over this as they told me I have to go to a ford dealership even tho my vehicle was in perfect working condition when I dropped it off. This isnt the first time one of my vehicles has come back broken after an oil change here. My other vehicles rear windshield wiper fluid now no longer comes out just makes a loud noise since having an oil change here. Obviously these people are incompetent and do not know how to do a straight forward oil change. I should have just done it myself after watching a few YouTube videos. Because now, I have to take more of my time and money to go somewhere else to get it fixed, all while Im 40 weeks pregnant with a 1 year old, because these people say we didnt even touch your stereo. Way to go.
Brian, thank you for your review and bringing this to our attention. We have visited with staff again about this concern. Thank you and sorry again.
1610574242
3
The people are always friendly. But the dude that helped me I had to ask to pull up his mask. Many staff with no mask and many visitors stand right beside the sign that said mask required. So say they care must be for show. Very disappointed again another business that money is more important.
Carla, we are sorry for your disappointment in us today. Not sure what happened on your vehicle this morning, but we will be looking into it. We are to vacuum every vehicle and we wash every vehicle with weather permitting, which this morning the weather was entirely too cold to wash the vehicle for you. We went to pull your record to give you a call, but we are not showing a 19 Renegade in this morning to anyone with this name. We have had a couple others in this morning so can you please reach back out to one of the managers, Chris/Padraic at 316-618-2268. Thank you and sorry again.
1582301282
2
I brought my 2019 jeep renegade in for a scheduled oil change this morning. I was pleased with the quickness of getting me in for service however when i got back in i was shocked. I cant believe after how much money i spent on my new vehicle that when they did a oil change they didn't do a courtesy vacumn of my vehicle. When my vehicle was taken to sevice for a screw in my tire it was vacumned and the inside wiped down. Wasnt very happy this morning.
Latest articles
In our articles we impart a wealth of useful knowledge about reviews and ratings and online marketing. Learn how to run even more efficient operations.