Worst experience ever! They do not keep the promises even after the financing is ready. If you want customers to come to you, make it pleasant experience. Been in conversation for 3 weeks and eventually they hiked the price from what was told earlier. There were some external factors out of both parties control and they should give the benefit of the doubt to the customer when he/she is willing to buy and not change it in the nth moment when everything is set. Please improve on your business strategies if you are not doing any charity!
Rodrigo, we strive for 100% satisfaction, and we regret to find out that this was not the case. We hope you are willing to give us another chance. Please reach out to us at (415) 477-7200 so we can work towards a resolution.
1519377670
1
Unfortunately my experience with Jaguar San Francisco is getting worse over the years. Last year they changed the neck and cap of my gas tank to fix a problem but the cap never fit well and has been really hard to open/close. I kind of learned to live with that by topping off the tank and driving my wife's car whenever possible. When I came back this year for service I showed them the problem. Multiple employees tested and acknowledged something was wrong as they couldn't open/close the tank cap themselves. When I went back to pick up my car the problem was still there and the answer I got was that the parts were correct and everything was normal. FIVE service employees who couldn't open and close my car's gas tank then tried to convince me that it was normal in a patronizing way. Funny enough, after going in rounds trying to close it, they left it open for me to close. :( I paid their expensive service fee and was sent home with the promise someone would call me back in a few days with the prospect for fixing the problem with the tank. Not to my surprise, nobody ever called.
Mr. Kesselman, It's always frustrating for us to hear of any negative customer experience. We certainly want to work with you to find a solution to your issue. Please call us so we may address your concerns. (415) 477-7200.
1546199175
1
Good Luck With This Place enough Said I feel Like I am on a Candid Camera Episode .Is this really happening ?
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