Raja, we are so sorry for your experience here at Fette, if there is anything we can do to better the situation please let us know or call us anytime at 973 743 3100
1581542036
1
I thought this was the best dealership I had ever visited....Until of course they tried to screw me over. Bought the highest warranty plan they had and even though the warranty clearly stated in black and white that my defective part IS fully covered, they refused to cover it. Lost over a week without my vehicle because I was fighting with them. They then COVERED the defective part, but forced ME to pay for the labor. I needed my vehicle back so I had no choice but to pay it. Also gave me nothing as far as any form of compensation for what they put me through with hours on the phone and having to take Uber everywhere. AN ABSOLUTE SHAME James McNally should not be in any customer facing position.... PERIOD.
Thank you for taking the time to provide your feedback. On behalf of the dealership we do apologize for the unsatisfactory experience. We'd like the opportunity to speak with you. Please call us at (973) 320-7508.
1655126763
1
Worst place to buy a car. Salesmen are terrible people who upsell and drain your pockets . The VP of operations VINCENT GRACE is an unprofessional, narcissistic man with a superiority complex, as well as a condescending demeanor. He has no remorse for the way his consumers are being taken advantage of! His attitude and way of conducting business is the kind people should be frantically warning you about!!!! Keenan is a terrible salesman interested only in making as much money off of his customers, and will attempt to forge documents, and switch over information regarding miles/warranties/contract details without your initial knowledge. THE CUSTOMER SERVICE IS JUST TRASH HERE. You NEVER get assistance with anything & youll be left in debt with a broken down car. Save your money, go somewhere else.
Thank you, Mr. T! We're so happy to hear that you found the INFINITI you were looking for. We'll be sure to pass along your kind words to Jairo to let him know he's doing a great job!
1563293426
5
Just want to say I lease my first Infiniti, from fette Infiniti in Clifton, and thanks to jairo Salazar who was very helpful and professional. I hope to be apart of Infiniti as long as they have a person like jairo, who was very helpful and patient with me.
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