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Delawaresubaru
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4,26
153 reviews
The opinions come from external websites
Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURBaXFEOEVBEAE!2m1!1s0x0:0x706fe19280fea04!3m1!1s2@1:CIHM0ogKEICAgIDAiqD8EA%7CCgwI6M7X2gUQwL2sowI%7C?hl=en-US
Shinu Jacob
google
https://www.google.com/maps/place/?q=place_id:ChIJ4SLBXw79xokRBOoPKBn-Bgc
Attention Google: you have not respond to our requests to "remove this post for containing hateful, violent, or inappropriate content." You cannot claim someone is "racist" on a Google Review and have that claim be arbitrarily upheld with no context or legal assertion. We are unhappy with this review and feel it should be removed - or at a minimum the first sentence should be removed. The first sentence is "inappropriate content" in our opinion. Upon first receiving this review, we wrote this original response: We are certainly sad to read of your poor experience. In regards to Jim, specifically, his many other reviews on Facebook and our other review sites should speak to his friendly, accommodating, and happy-go-lucky personality. It's okay that you didn't come to an agreement on price with us, but if you would like to have a personal conversation about the rest of your experience please contact me. General Manager
1532476689
1
Stay away. Went there to buy a crosstrek limited, and the salesman Jim Callahan is a racist. I went ready to buy a car, had the cheque and he walked away from the table after 5 minutes of a discussion ! It wouldve been a slam dunk sale for him. Issues with this visit : Accused me of being gamey / not serious when I wanted to check about a similarly priced and featured Outback ! Didnt spend time explaining the features of the crosstrek, or pointing things out on the car, basically ignored us for a while after our test drive. It was a very unpleasant experience. Went to Cherryhill Subaru next day and got a similar msrp crosstrek with remote starter added for $1,200 less than what I offered to this guy. And it was an awesome experience.
1370294247
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNnN2J1NDBBRRAB!2m1!1s0x0:0x706fe19280fea04!3m1!1s2@1:CIHM0ogKEICAgICg7bu40AE%7CCgwI54-0jQUQ6MS_9wI%7C?hl=en-US
Eelke Wiegers
google
https://www.google.com/maps/place/?q=place_id:ChIJ4SLBXw79xokRBOoPKBn-Bgc
We're very sorry for the poor experience. If you would ever like to give us a second chance, We think this review would not reflect our current Management. Sincerely, The Delaware Subaru Family - 1717 Pennsylvania Ave. Wilmington, DE 19806 - (302) 656-3100
1549479551
2
Was trying to negotiate via email with one person, this person could not discuss the deal. Ask for a quote specifically with a list of accessories. Could not get this straight. Asked about purchase options since I was looking to purchase remotely, if I could put a deposit down etc. Was finally forced to talk to another person, which took a total attitude with me at the mention of a deposit. Seems enough people just have to have subarus such that they can have this attitude. this is not the first Subaru dealer I spoke to with an attitude. I like the cars, but I don't need one that bad that I'm going to put up with this. perhaps time to consider a different company altogether.
1663298497
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNlNGNEWl9RRRAB!2m1!1s0x0:0x706fe19280fea04!3m1!1s2@1:CIHM0ogKEICAgICe4cDZ_QE%7CCgsIwdePmQYQqM2uXw%7C?hl=en-US
Marlena
google
https://www.google.com/maps/place/?q=place_id:ChIJ4SLBXw79xokRBOoPKBn-Bgc
Thank you for the five-star review Marlena! We are so glad to hear that you had a positive experience at our car dealership in Wilmington, DE. It's also great to know that you are happy with your purchase. Let us know if you need anything else.
1663684410
5
Great car buying experience! Jonathan was very knowledgeable and made the experience stress free.
1666907225
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMtbE1mU1NnEAE!2m1!1s0x0:0x706fe19280fea04!3m1!1s2@1:CIHM0ogKEICAgIC-lMfSSg%7CCgsI2fjrmgYQyJbWdw%7C?hl=en-US
Laura Bayliss
google
https://www.google.com/maps/place/?q=place_id:ChIJ4SLBXw79xokRBOoPKBn-Bgc
Thank you for the 5 Star Review!
1667250778
5
I wanted to see if leasing or owning was better and with the help of Jon Williams I was able to feel confident with the car I decided on. Jon was very informative and financially savy and friendly.
1387576530
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURRNk16MXNnRRAB!2m1!1s0x0:0x706fe19280fea04!3m1!1s2@1:CIHM0ogKEICAgIDQ6Mz1sgE%7CCgwI0vnSlQUQsJyQ0QI%7C?hl=en-US
Vicki Y
google
https://www.google.com/maps/place/?q=place_id:ChIJ4SLBXw79xokRBOoPKBn-Bgc
Vicki, We're very sorry for the poor experience. If you would ever like to give us a second chance, We think this review would not reflect our current Management. Sincerely, The Delaware Subaru Family - 1717 Pennsylvania Ave. Wilmington, DE 19806 - (302) 656-3100
1549479506
2
I bought a BRZ which is a rarer model, but they had 3 on the lot at the time. I asked for certain options and they told me they could put them in after market. I said I know that the car comes with them I want them even if I have to wait. They basically forced me to pick one off of the lot. They did have one in transport with most of the options that I wanted (not all) so I chose to put money down on this car. They then started pressuring me telling I had to buy the car right away or they would sell it (note I already had a deposit so they couldn't sell it) I wanted to go through my bank and make sure the loan was done properly and all. After they had the plates come in, but never gave me the registration, I didn't even realize I never received until a few months later when I was going through the car, so I stopped in and they basically called me a liar and said I had to go to DMV and wait there for a replacement (fine, but don't call me a liar). Their service is not any better had my oil changed there and they wouldn't even talk to me. If you want good customer service I do not recommend this dealership.
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